SRE Architect

Responsibilities

• Lead and guide Solution Architects in delivering enterprise voice, biometric, and analytics solutions.
• Provide architecture and roadmap guidance across internal divisions and organizations.
• Architect technical solutions that address business challenges and achieve ROI goals.
• Manage the infrastructure architecture and design throughout the deployment lifecycle.
• Collaborate with clients and internal teams to gather technical requirements and resolve issues.
• Develop and document technical requirements and solutions architecture for voice/mobile solutions.
• Act as the technical liaison for Cloud Engineering Services in client and Sales team engagements.
• Support Project Management in achieving objectives, schedules, and deliverables.
• Plan and design data/voice connectivity for projects, ensuring compliance with deployment guidelines.
• Ensure the integrity of the Voice platform's architecture, interfaces, and supporting databases.
• Design automation improvements, CI/CD pipelines, and enhance system reliability.
• Provide Tier-3 support and manage support schedules for technical teams.
• Ensure compliance with security standards (PCI, ISO
  27001, GDPR, HIPAA, etc.).
• Promote operational excellence, security, reliability, performance efficiency, and cost optimization.

• At least 10 years of experience as a Solutions Architect or equivalent role.
• Knowledge of voice and digital engagement platforms and applications.
• Hands‑on experience with cloud technologies (Azure, AWS) and cloud‑native solutions.
• Proficiency in telephony, SIP‑based applications, and Erlang‑based traffic engineering.
• Experience with database subsystems like Oracle, reporting, data warehousing, and disaster recovery.
• Strong leadership, communication, and problem‑solving skills.
• Familiarity with IVR, CTI, SS7, SIP, RTP, Cisco technologies, and high availability design.
• Excellent experience with Linux internals, scripting, and knowledge of Python, Go, or any OO language.