Technical Support Specialist; CA
Listed on 2026-07-07
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Title: Technical Support Specialist (CA)
Location: Culver City, CA (4/1)
Duration: 6-month contract to hire
Compensation: $25/hr - $35/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
We are seeking a customer-focused and technically skilled Technical Support Specialist to join our IT team. This role serves as a frontline support resource responsible for providing technical assistance to employees, troubleshooting hardware and software issues, supporting identity and security platforms, and ensuring a positive end-user experience. The Technical Support Specialist will play a key role in maintaining operational efficiency across the organization by resolving technical issues, managing user lifecycle activities, and supporting core IT systems and tools.
The ideal candidate is a strong problem solver with experience supporting Windows and macOS environments, identity management solutions, endpoint security tools, and collaboration technologies. Success in this role requires excellent communication skills, attention to detail, and a disciplined approach to documenting all work within the corporate ticketing system.
Key Responsibilities- Provide advanced end-user technical support and resolve escalated hardware, software, network, and system issues.
- Deliver exceptional customer service and ensure timely resolution of support requests and incidents.
- Troubleshoot and support Windows and macOS operating systems.
- Support employees experiencing issues with audio/visual (A/V) equipment and web conferencing platforms.
- Perform user onboarding activities, including account creation, permissions assignment, hardware deployment, and software provisioning.
- Perform user offboarding activities, including account deactivation, license reclamation, and asset recovery.
- Troubleshoot and resolve multi-factor authentication (MFA) issues.
- Provide Tier 1 support for Okta-related issues, including password resets, account access, MFA enrollment, and basic identity management requests.
- Triage and elevate Sentinel One security alerts and endpoint protection issues as appropriate.
- Troubleshoot basic Zscaler Client Connector (ZCC) connectivity and access issues.
- Monitor and manage incoming tickets to ensure adherence to service levels and timely resolution.
- Maintain detailed documentation of support activities, resolutions, knowledge base articles, and technical procedures.
- Communicate proactively with end users regarding ticket status and resolution progress.
- Collaborate with internal IT teams, administrators, engineers, architects, and third‑party vendors to resolve complex issues.
- Identify opportunities to improve support processes, workflows, and automation initiatives.
- Assist with the development, implementation, and enforcement of IT policies, procedures, and security standards.
- Promote IT security best practices with a focus on data protection, compliance, and risk mitigation.
- Manage IT asset inventory and support procurement, deployment, and disposal processes.
- Deliver user training and guidance on company-supported technologies and systems.
- Stay current with emerging technologies, industry trends, and IT support best practices.
Skills & Qualifications
- 3+ years of experience in IT support, help desk, desktop support, or technical support roles.
- Strong troubleshooting experience across hardware, software, operating systems, and networking technologies.
- Advanced knowledge of Windows and macOS client operating systems.
- Experience supporting Active Directory environments, including user account management and authentication.
- Experience with Okta for identity management, Single Sign-On (SSO), account provisioning, and MFA support.
- Familiarity with ticketing systems and commitment to accurate documentation and ticket management.
- Knowledge of endpoint security concepts and experience triaging security‑related issues.
- Strong problem‑solving and analytical skills with the ability to resolve complex technical issues.
- Excellent verbal and written communication skills.
- Strong customer service orientation with a focus on delivering a positive user experience.
- Ability to work independently and collaboratively within a team…
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