Junior IT Support Technician

Purpose

We are seeking a motivated Junior IT Support Technician to provide day‑to‑day technical support for employees while leveraging a background in software development to assist with automation, scripting, and troubleshooting business applications. This role is ideal for someone who enjoys both end‑user support and solving technical problems through code.

• Provide Tier 1 and Tier 2 technical support for Windows and macOS systems.
• Set up and maintain workstations, laptops, mobile devices, and peripherals.
• Manage user accounts, permissions, and access requests.
• Troubleshoot hardware, software, networking, and connectivity issues.
• Troubleshoot creative workflows with specific creative tools i.e. Adobe Premiere, After Effects, Photoshop, C4D, etc.
• Document support procedures and maintain knowledge base articles.
• Assist with software deployments, updates, and patch management.
• Write and maintain scripts to automate repetitive IT tasks.
• Support cloud‑based services such as Microsoft 365, Google Workspace, and SaaS applications.
• Collaborate with engineering and operations teams on internal tools and integrations.
• Monitor system health and elevate complex issues when necessary.

• 1–3 years of IT support experience or equivalent education.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience supporting Windows and macOS environments.
• Strong troubleshooting and customer service skills.
• Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management.
• Experience with Python, JavaScript, Power Shell, Bash, or similar scripting languages for automation and workflow improvement.
• Familiarity with APIs, Git, and basic software development practices.
• Experience supporting Adobe Creative Cloud applications and creative production workflows.
• Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity management platforms (Jump Cloud, Active Directory, Entra ).
• Strong communication, customer service, and problem‑solving skills.
• CompTIA A+, Network+, or related certifications are a plus.
• Physical Requirements: Must be comfortable lifting and carrying 40–60 lbs and performing other physical duties as required.

$80,000 – $80,000 USD

In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Wild Card is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences.

We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team.

We participate in E-Verify and confirm eligibility to work in the United States after completing Form I‑9.

We will consider for employment qualified applicants with arrest and conviction records.