Office Services & Technology Support Coordinator

Field Representative II, Cross Functional Service

This position requires a polished, professional individual who can effectively balance workplace services, customer support, and technology responsibilities while maintaining high service standards in a fast-paced, client-facing environment. The ideal candidate possesses strong communication skills, exceptional attention to detail, technical aptitude, and the ability to support executive-level users while delivering a white-glove customer experience.

• Provide daily operational support, including mail, shipping, receiving, records management, copy, print, scan, and document production services.
• Coordinate conference room setups, meeting support, hospitality services, and audio/visual equipment preparation.
• Assist with reception coverage, housekeeping coordination, and light facilities support.
• Support records activities including filing, scanning, retrieval, organization, and document management.
• Monitor office service areas and ensure work spaces, meeting rooms, and client-facing environments are presentation-ready.

• Deliver first-level and deskside IT support for hardware, software, mobile devices, Microsoft 365 applications, and audio/visual technologies.
• Act as a liaison between end users and Firm IT teams, assisting with troubleshooting, ticket escalation, and issue resolution.
• Support hardware deployment, application testing, technology rollouts, and inventory management.
• Document issues and resolutions within ticketing systems while maintaining service level expectations.
• Assist users with remote access, connectivity, and basic network-related support.

• Deliver exceptional customer service to attorneys, partners, executives, clients, and staff.
• Maintain ongoing communication regarding service requests and issue resolution.
• Quickly assess priorities, manage multiple requests, and ensure minimal disruption to business operations.
• Build strong relationships with stakeholders through professionalism, responsiveness, and attention to detail.

Provides operations functions in one or all the following areas within a Legal office/environment:

• Ability to perform all associated production tasks;
  Copy/Scan/Print
• Follow posted QC guidelines for all completed tasks
• Operates high volume duplicating equipment and finishing elements
• Support mail center with all necessary duties: shipping/receiving packages, process, sort and distribute USPS mail
• Assist in managing copier maintenance and/or repair of customer site equipment
• Support all hospitality, housekeeping, call center representative, reception, A/V setup, etc.
• May performs various building support functions related to meeting set ups and light maintenance.

Accommodate Records Department with filing, scanning, renaming, delivering files, retrieving files, organizing record files and other potential tasks

• Responds to escalates support requests as well as end user support requests and resolves the requests in a timely, accurately, and professional manner.
• Escalates the support request to a higher Tier of support if the request cannot be resolved in a timeframe that meets the end user needs.
• Listen, Understand, Communicate, and then Deliver Support to the end user.
• Continuously inform the end user and/or the Firm IT Engineer on the progress of the resolution.
• When instructed by IT or the Help Desk Manager, the Cross Functional Service Delivery Specialist keeps end users informed of any major problems or scheduled down times as he/she provides support.
• Under guidance of Firm IT, test new or enhanced applications including systems enhancements and provides feedback to the Help Desk Manager as well as the Client IT Department.
• Provides end users with detailed remote access knowledge.
• Provides support to the Client IT Department in respect to basic network issues, studies, and analysis.
• Keeps the Help Desk Manager and the Client IT Department aware of end-user issues that appear to constitute a trend or common occurrence among users, whether IT staff or end users.
• Liaison between IT management, helpdesk and general user population.
• Undertake day…