Research Operations Manager , Research Services

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.

Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows.

You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands-on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology.

• Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data processing and delivery
• Lead panel activities across global markets, including recruitment, maintenance, and engagement
• Maintain project timelines, troubleshoot issues, and monitor field progress to keep studies on track
• Enhance operational processes, documentation, and templates through workflows and automations
• Leverage AI-powered tools and automation to improve research reporting and operational efficiency

• Bachelor's degree in a relevant field or equivalent work experience
• 3+ years of project management experience in a research field, including defining scope and timelines, managing stakeholder communication, and coordinating cross-functional teams
• 2+ years leading quantitative research projects in marketing, entertainment, or related fields
• Hands-on experience with survey platforms (Qualtrics, Alchemer)
• Proficiency across research operations: survey programming, recruitment, sampling, quotas, data cleaning, and analysis
• Experience managing and analyzing large data sets with tools such as Tableau, SPSS, or Python

• Experience on the research vendor side or within the research group of a media company
• Knowledge of television and media research methodologies (e.g. concept testing, benchmarking, awareness tracking, trailer testing)
• Experience with panel management at a global scale
• Working knowledge of APIs, AI tools, and automation
• Proficiency in an additional language is a plus (Spanish, Portuguese, Italian, French, German, Japanese, Swedish, or Dutch)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for…