Senior Analyst, IT & Configuration Management

The Senior Analyst – IT Change & Configuration Management is responsible for the governance, administration, execution, and continual improvement of the organization’s IT Change Management and Configuration Management processes. This position oversees and coordinates the end-to-end IT Change Management lifecycle while supporting the integrity, accuracy, completeness, and governance of Configuration Items (CIs) and their relationships within the Configuration Management Database (CMDB).

The Senior Analyst will report to the IT Change & Configuration Management Lead and work closely with cross-functional technology teams, including Infrastructure, Applications, Network, Cloud, Database, IT security, Service Desk, Enterprise Architecture and Managed Service Providers (MSPs).

IT Change Management Administer, coordinate, and govern IT Change Management process for standard, normal, and emergency changes with established policies, procedures, and approvals. Review Change Requests for completeness, accuracy, and compliance, including business justification, implementation plans, testing and validation plans, risk and impact assessments, rollback/back-out procedures, dependencies, and outage requirements. Evaluate proposed changes for operational, technical, security, business, and service impacts and ensure appropriate risk mitigation measures are documented.

Facilitate and support Change Advisory Board (CAB) meetings, including agendas, review proposed changes, documentation of decisions, approval tracking, and follow-up actions. Monitor change execution and maintain reporting on successful, failed, backed out, cancelled, emergency, and unauthorized changes. Coordinate and document Post-Implementation Reviews (PIRs) for significant, unsuccessful, high-risk, emergency, or business-impacting changes and ensure corrective and preventive actions are appropriately tracked to completion.

Identify recurring change-related incidents, process deficiencies, control gaps, and opportunities to improve change quality and service stability. Ensure Change Management records, approvals, supporting documentation, and audit evidence are complete, accurate, and retained. Promote adherence to Change Management policies, standards, procedures, and control requirements across internal technology teams and third-party service providers.

Configuration Management / CMDB Support the governance and administration of the enterprise Configuration Management Database (CMDB) and associated processes. Maintain and improve the accuracy, completeness, integrity, ownership, and lifecycle status of application, infrastructure, network, database, cloud, business service, and other Configuration Items. Perform periodic CMDB audits, reconciliation activities, CI certifications, and data-quality assessments to identify and remediate duplicate, orphaned, incomplete, stale, inaccurate, or non-compliant CI records.

Coordinate CI onboarding, modification, ownership transfer, lifecycle updates, relationship management, and decommissioning in accordance with established Configuration Management standards. Maintain and validate CI relationships and service mappings to ensure business services, applications, infrastructure components, and technical dependencies are accurately represented. Review implemented changes that require CMDB updates and ensure approved configuration changes are accurately and promptly reflected within the CMDB.

Support automated discovery, service mapping, integrations, reconciliation processes, and other technologies used to populate and maintain CMDB information. Collaborate with CI owners, application owners, service owners, technical teams, and Managed Service Providers to resolve CMDB…