Claims Examiner

Job Description

Responsible for managing workers’ compensation claims as assigned by claims supervisor. Investigates claims. Determines the compensability of the claim and extent of liability. Communicates directly with clients, employers, injured workers, physicians, and attorneys to bring claims to a timely conclusion.

• Interviews, telephones, or corresponds with claimant and witnesses; consults police and hospital records.
• Contacts physicians to obtain medical diagnoses and projected treatment plans.
• Monitors medical progress of claimants and coordinates follow‑up treatments; reports to employers including any restrictions that may be imposed on claimants’ return to work.
• Documents all information from contacts with employers, claimants, physicians, and attorneys into the claims’ management system and ensures that documentation is current.
• Calculates and sets reserves through a reserve worksheet including the nature and scope of claims; adjusts reserves to reflect ultimate known exposures.
• Issues medical, indemnity, legal and expense payments.
• Prepares reports for excess carriers and requests reimbursement when needed.
• Sets reminders to follow‑up on tasks through diaries on the system; reviews and completes diaries daily.
• Maintains physical files for claim‑related documents such as medical information, legal reports, and other correspondence.
• Reviews claims’ submissions for thoroughness and accuracy.
• Determines compensability of claims through information gathered and according to workers’ compensation statutes; makes recommendations as to compensability and coverage of claims.
• Performs other duties as assigned.

• Provides guidance and advice to clients on direction of claims after all information has been gathered and analyzed.
• Ensures jurisdictional filings are complete and timely.
• Obtains pre‑certification approval for specific treatments as needed.

• High school Diploma or equivalent is required.
• 3+ years prior experience handling worker’s claims / or an equivalent combination of training, education and experience.
• Adjuster licensing required; (Multiple jurisdictions will be involved, will be required to have a license that will reciprocate to other states.) CA, AZ, LA, NV and UT licensing a plus.
• Strong organization skills, attention to detail and the ability to multi‑task and prioritize work are required.
• Analytical thinking skills are needed to properly evaluate complex claims.
• A strong attention to detail is necessary as claims adjusters must carefully review documents and policies.
• Good verbal and written communication skills, as well as interpersonal skills are required, experience with negotiations, knowledge of litigation process is preferred.
• Ability to listen well and negotiate with constituents is needed.
• Ability to speak a second language is an asset.
• Basic computer skills or the ability to quickly learn new software are required.
• A strong work ethic and time management skills is needed, to efficiently handle a caseload ranging from minor to complex claims.
• Ability to establish and maintain good rapport with clients and claimants is needed.
• Ability to calculate figures is required.

While performing the duties of this job, the employee is regularly required to sit; stand; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The base compensation range for this position is $105,110 – $105,110. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

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