Wholesale Operations Manager

Wholesale Operations Director

A growing lifestyle brand is seeking a seasoned Wholesale Operations Director to lead wholesale execution, improve internal processes, and strengthen cross‑functional coordination across sales, operations, logistics, finance, production, and warehouse teams. This person will play a central role in ensuring orders move accurately and efficiently from entry through fulfillment while building scalable systems to support continued growth.

This is a hybrid position based in Culver City, California, working Monday through Friday.

• Lead day‑to‑day wholesale operations and order management
• Improve systems, reporting, and process efficiency
• Support sales performance through timely and accurate order execution
• Partner across departments to align inventory, shipping, production, and customer requirements
• Manage and develop wholesale operations team members

• Oversee wholesale order flow, including order entry, updates, validation, and issue resolution
• Monitor open orders, shipping timelines, and fulfillment progress to ensure delivery windows are met
• Maintain accuracy across pricing, inventory, product details, and order data
• Drive automation and process improvements that increase speed, visibility, and scalability
• Partner with sales and logistics teams to manage shipping requirements, routing guides, and account expectations
• Coordinate with finance and production teams on vendor documentation, product information, and operational needs
• Create and maintain reporting tools, dashboards, and KPI tracking for leadership review
• Work closely with warehouse partners on allocation, fulfillment priorities, and shipment readiness
• Manage open order reporting, ETA communication, shipping plans, and related updates to internal stakeholders
• Address operational challenges by identifying gaps, resolving technical issues, and improving workflows

• Supervise account setup and wholesale operational onboarding
• Partner with operations teams on EDI integrations, order processing, inventory coordination, and fulfillment execution
• Ensure accuracy of EDI transactions, documentation, and outbound shipment details for domestic and international partners
• Oversee non-direct wholesale platforms and related shipping approvals, documentation, tracking, and proof‑of‑delivery updates
• Manage invoicing, payment requests, and customer billing processes for accounts outside of factor‑managed workflows

• Manage, coach, and support the wholesale operations team
• Contribute to hiring, performance reviews, growth planning, and advancement recommendations
• Approve time off requests and timesheets
  
  Set clear priorities and maintain strong service standards across internal and external partnerships

• Generate regular sales, inventory, and fulfillment reports on a daily, weekly, and monthly basis
• Track drop‑ship service levels, compliance, and performance metrics
• Support revenue goals through strong oversight of shipping targets and month‑end fulfillment activity
• Deliver visibility into wholesale performance through organized, reliable reporting

• 5–7 years of wholesale experience
• Experience working with major retail partners
• ERP experience required
• Background managing a 3PL environment
• Experience leading teams and supporting systems implementation or transformation efforts
• Advanced Excel and Google Sheets skills, including pivot tables, VLOOKUP, and related functions
• Strong analytical, organizational, and time‑management skills
• Excellent written and verbal communication
• Ability to manage multiple priorities in a fast‑paced environment
• Collaborative approach and strong cross‑functional partnership skills

• Ability to perform the essential responsibilities of the role with reasonable accommodation
• Regular desk and computer work
• Ability to sit, stand, and walk for extended periods as needed
• Ability to move or lift items up to 25 pounds
• Ability to access different areas within the work location

• Paid vacation, sick time, and holidays
• Medical, dental, and vision coverage
• 401(k) with company match
• Employee discount