Routing Supervisor

As the Routing Supervisor, you will oversee the day-to-day operations of our routing team to ensure flawless execution of customer orders and deliveries! You will lead staffing, training, coaching, and performance management while proactively addressing challenges and monitoring chargeback compliance. Collaborating across departments and managing vendor relationships, you will ensure our established routing guidelines are consistently applied. Join our dynamic logistics team and help us drive operational excellence to deliver the future of play!

Manage the day-to-day operations of the routing team, including staffing, training, coaching, and delegating tasks effectively to ensure operational success

Evaluate employee performance by providing consistent, timely, and actionable feedback while driving a positive approach to organizational change

Ensure strict adherence to established customer procedures and routing guidelines across all daily operations

Proactively resolve customer-related issues regarding orders, routing, and delivery, escalating complex problems to the Routing Manager when necessary

Foster strong business relationships with carriers, facilities, and external vendors through a collaborative partnership approach

Provide robust analytical support by creating, monitoring, and sharing accurate visibility reports and chargeback compliance data

Collaborate cross-functionally with multiple departments to gather, share, and align on critical operational information

Perform other strategic initiatives and duties as requested

4+ years of transportation and warehouse experience

• 2+ years of supervisory or team lead experience

Strong proficiency in Microsoft Office, customer vendor portals, and standard transportation or dispatch tools

Exceptional analytical and problem-solving skills with a proven ability to thrive in a high-pressure, time-sensitive environment

Highly organized, detail-oriented, and dependable mindset with exceptional time-management capabilities to successfully meet strict deadlines

Outstanding written and verbal communication skills to effectively collaborate with internal teams, carriers, and customers

Demonstrated ability to adapt to shifting priorities while maintaining a highly professional attitude

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The salary range for this position is $70,304.00 - $80,400.00 / Yr. The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community service projects.

To perform…