Business Operations Lead

Culver City, California, United States Marketing

At Apple TV, our Marketing team creates world-class campaigns that connect people with high-quality and meaningful stories on Apple TV while building awareness and love for our brand. We approach every aspect of our campaigns, from strategic vision to creative execution, with innovation and excellence in mind, ensuring that every touchpoint is thoughtfully designed. Our highly collaborative team works closely with teams across Apple, as well as with agencies, studios, and talent to generate buzz and put Apple TV at the center of culture around the world.

Apple TV Marketing is seeking a Business Operations Lead. This role reports to the Head of Marketing Operations and collaborates cross-functionally to establish internal processes and procedures to ensure that the Marketing team is functioning effectively.

The individual in this role is an expert at prioritizing, developing, and deploying operational solutions that have measurable business impact and inform business decisions with actionable data-driven insights. They are a proven team leader, who inspires their team through clearly defined shared goals, which deliver on improved operational efficiency, quality, and simplicity and they works cross functionally to cultivate a culture of functional excellence.

• Leads an empowered team of program managers/specialists with deep expertise in marketing operations and accounts payable workflows and systems.
• Mentors and develops team members, providing guidance on professional growth.
• Cultivates functional excellence through clear articulation of team purpose, priorities, and performance expectations.
• Oversees the identification and prioritization of process roadmaps and tooling, steering the marketing department towards actionable and attainable operational goals, that address business critical organizational challenges.
• Defines best practices around the deployment and adoption of new workflows and tools, and works closely with IS&T to continuously drive change management and governance to steer towards department wide efficiency goals and metrics.
• Provides analysis on current performance to bring data driven insights and clarity to how we identify, prioritize, and address operational opportunities.
• Manages resourcing and technology solutions, to optimize marketing department resources.
• Assists with identification of potential vendors and manages onboarding, including establishing contracts, rates, working processes, and ongoing agency performance management in partnership with Apple Procurement.
• Supports budget management and quarterly/annual forecasting with ongoing review, reconciliation and reporting to ensure we are in line with Apple’s procurement and financial policies.
• Partners with Marketing Ops leads and other leaders to identify, establish and implement cross-department workflow improvements, new business frameworks aimed at increasing operational scale, creating efficiencies and fostering collective team mindset and collaboration.

• 10+ years of program management, project management, strategic operational planning, and/or business operations with an emphasis on marketing
• 5+ years leading and managing teams, specifically program managers and operational teams.
• Proven track record of activating and leading operational and technology change in complex organizations, with an emphasis on driving cross-functional alignment across marketing, IS&T, finance, procurement, business affairs and other operational/service departments.
• Experience working in highly analytical environments, defining and leading program management best practices and frameworks, and influencing peer organizations.

• Background in marketing at entertainment, streaming, or culturally driven brands preferred
• Passionate about creating structure and processes that drive strategic initiatives and enable the team to deliver best in class creative.
• Subject-matter expert on the latest trends in technologies and methodologies related to budget management, marketing planning, campaign prioritization, and marketing creative…