Security Operations Manager

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed.

Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

The Security Operations Manager leads all operational aspects of security, providing strategic oversight and direction to the Security Site Supervisors and broader security team. This role ensures operational excellence across all security platforms, equipment deployment, compliance initiatives, and contingency planning while serving as the critical link between strategic security goals and day-to-day tactical execution.

Reporting to the Assistant Account Manager, this position is vital for maintaining "Brilliant at the Basics" performance standards throughout the security operation. The Security Operations Manager must demonstrate exceptional emotional intelligence to effectively manage team morale, address personnel concerns, and maintain strong collaborative relationships with Protective Services Median and Events (PSME) Security Operations (Sec Ops). This leader is responsible for ensuring the entire security team remain prepared to respond confidently and effectively to both routine operations and emergency situations.

Additional strategic initiatives may be assigned based on evolving security requirements and organizational priorities.

• Be “Brilliant at the Basics”by making decisions based on the Leadership Principles of Customer Obsession and Earn Trust.
• Standardize global practices by unifying operational standards, incident categorization, and ensure consistent performance across the studio.
• Drive training excellence by collaborating with the Training Department to deliver innovative, bar-raising content.
• Ensure 100% accountability for all personnel regarding job duties, post orders, SOPs, and ERPs.
• Foster a culture of excellence that attracts, hires, and retains security talent.
• Create career pathwaysbyidentifyingand developing high-performing officers for progression and promotion.

• Operational Leadership & Platform Management
  • Manage and oversee Supervisors and SOC operations, ensuring 24/7 readiness and high-performance standards.
  • Act as the Special Event Lead, coordinating security planning, briefings, and execution for all client-requested events.
  • Administer and manage specific platforms, including Zinc, Airtable, and SIM-T.
• Compliance & Quality Control
  • Review and approve Zinc reports.
  • Conduct annual SOC and Supervisor evaluations and monthly access level audits.
  • Lead post inspections, security audits, and patrol management (interior/exterior) to identify operational gaps.
  • Monitor Service Level Agreements (SLAs) to ensure all contractual obligations are met or exceeded.
  • Oversee the Studios Activity Logs for accuracy.
  • Oversee communications for accuracy and timeliness.
• Strategic Reporting
  • Contribute critical operational metrics and data-driven insights for Monthly Business Reviews (M ) and Quarterly Business Reviews (Q ).
  • Assist with implementing action plans to address operational gaps.
• Personnel & Relationship Management
  • Serve as the primary point of resolution for morale issues, grievances, or complaints from the guard force.
  • Implement corrective actions and performance improvement plans when necessary.

• Leadership & Experience
  • 5+ yearsof security operations management experience or equivalent.
  • Extensive experience in Incident Command and emergency response coordination.
  • Proven track recordof managing large-scale teams and developing subordinate leaders.
  • Experience inspecial event…