Principal TPM, Music Subscription and Identity Org

Music Subscription and Identity org acts as the backbone of Amazon Music by powering the identity, subscription, and payments systems that underpin growth, retention, and profitability. We undertake Amazon-wide initiatives which are foundational to Music's long-term growth. Identity org will unify customer identity across Amazon, reshaping how customers and households share content and benefits. For Music, this ensures seamless access across Alexa, Prime, and AMU, and will deliver child and teen profiles that are compliant, safe, and trusted.

Subscription org will support Music's launch in new countries, expand acquisition funnels, improve payment parity, and build efficient purchase flows. We will deepen our lifecycle strategy, ensuring customers find value from their first play through the last mile. Personalization will improve early‑use stickiness, cancellation flows will evolve into benefit‑rich retention moments, and payments will become more resilient to prevent involuntary churn.

We are seeking an experienced Principal Technical Program Manager to lead complex, cross‑functional initiatives that drive significant business impact. This role requires a strategic leader who can navigate ambiguity, influence senior stakeholders, and deliver results at scale across multiple organizations. You will be trusted to operate with complete independence and are often assigned to focus on areas where the business and/or architectural strategy has not yet been defined.

You effectively partner with all levels of leadership, build consensus, communicate complex decisions and technical trade‑offs clearly to leaders up to three levels above, influence organization priorities, and manage cross‑functional communication. You recognize potential technology failure patterns, steer teams to avoid repeating failures, and seek additional technical guidance when needed. You demonstrate excellent judgment in executive‑level escalations and deliver solutions that meet Amazon's high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert live streams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with different tiers of service:
Prime members get access to all music in shuffle mode, all ad‑free podcasts, and are included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on‑demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa‑enabled devices. Join us to influence how Amazon Music engages fans, artists, and creators on a global scale.

Learn more at .

• 7+ years of working directly with engineering teams
• 7+ years of technical product or program management experience
• 5+ years of software development experience
• Experience designing or architecting new and existing systems (design patterns, reliability, and scaling)
• Experience managing programs across cross‑functional teams, building processes, and coordinating release schedules
• Experience owning or driving roadmap strategy and definition

• 8+ years of hands‑on work managing complex technology projects
• Experience managing projects across cross‑functional teams, building sustainable processes, and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully; following all applicable laws and company policies; and safeguarding business operations and the…