Sales Operations Manager, Creator Ad Partnerships

Creator Ad Partnerships (CAP) is seeking a Sales Operations Manager to build and run the operational infrastructure that powers our sales organization. You will own the processes, data, and reporting that translate commercial strategy into seller-ready execution — from account assignments and quota models to pipeline reviews and performance analytics. You will work at the intersection of Sales leadership, Revenue Strategy, and Ad Partnership Leads.

Pipeline Operations

• Own pipeline management and hygiene standards, establishing and enforcing rules for opportunity data quality, stage progression, and close-date accuracy in Salesforce
• Lead pipeline review meetings, providing structured analysis of pipeline health, coverage ratios, and risk/upside identification to Sales leadership.

Account Planning, Segmentation & Seller Capacity

• Own and maintain the account segmentation framework, developing tiering models that align seller resources to the highest-value opportunities. Work with Ad Partnership Leads and Revenue Strategy to understand where sales focus is needed, and help drive resources effectively.
• Analyze vertical penetration across Live Sports Sales, Twitch, and LCS, identifying overlap opportunities, white space, and go-get category opportunities across the portfolio
• Conduct seller ramp analysis, tracking new seller productivity curves and time-to-quota attainment to inform onboarding and rebalancing decisions

Commissions & Quota Management

• Own the end-to-end quota-setting process, partnering with Revenue Strategy and finance to develop data-driven quotas aligned to territory potential and organizational targets
• Manage commission tracking and administration, maintaining the commissions dashboard and ensuring accurate, timely payout calculations
• Serve as the primary point of contact for seller commission inquiries, dispute resolution, and plan interpretation
• Analyze commission plan effectiveness and recommend structural adjustments to optimize seller incentive alignment

Sales Reporting, Pricing Analytics, and Revenue Forecasting

• Develop sales reporting mechanisms (scorecards, dashboards, recurring reports) that give sellers and managers clear visibility into performance, pipeline health, and account activity
• Evaluate the revenue impact of pricing incentives, volume commitments, and packaging strategies across the CAP portfolio
• Provide data-grounded recommendations on rate adjustments, floor pricing, and deal-specific pricing exceptions to Revenue Strategy and APLs
• Drive the seller feedback loop, systematically capturing frontline insights on advertiser needs, objections, and market dynamics to inform packaging and pricing changes
• Build and maintain bottoms-up revenue forecasts in partnership with Revenue Strategy and Finance, synthesizing pipeline data, historical trends, and seller inputs into accurate projections.

AI, Automation & Tooling

• Leverage AI and automation to improve operational tools and insights, including automated pipeline alerts, forecast anomaly detection, and data quality monitoring
• Identify opportunities to reduce manual operational overhead through workflow automation, smart notifications, and self-healing data processes
• Continuously evaluate and improve the sales ops tech stack to ensure tools scale with the organization's growth

About the team Amazon Creator Ad Partnerships transforms how brands connect with audiences across digital landscapes. We deliver premium, digital-first experiences through multi-platform advertising solutions collaborating with today's most influential voices across sports, entertainment, and culture. Our creator portfolio includes New Heights with Jason & Travis Kelce, Mind the Game with LeBron James and Steve Nash, Baby, This is Keke Palmer, We Playin’ Spades and Armchair Expert with Dax Shepard, The Zach Sang Show and How I Built This with Guy Raz.

Our Amazon Music Livestream offering provides a complete entertainment destination from global premiere festivals like Outside Lands and Primavera Sound to intimate city sessions that extend our reach from screens to stages worldwide. Through these premium entertainment experiences, we transform advertising into cultural moments that rival traditional media. Our unique position enables authentic brand integrations that enhance the customer experience while delivering measurable results across the entire marketing funnel.

• 5+ years of sales operations or equivalent experience
• Experience in sales…