GSOC Operator – (Experience Required

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The Global Security Operations Center serves as both a global security intelligence hub and an operational support center for daily campus security functions. The GSOC Operations Specialist supports these complementary functions, including global threat monitoring and analysis, access control management, security systems monitoring and support, emergency response coordination, incident communications, and day‑to‑day support of on‑site security operations.

The GSOC Operations Specialist brings a proactive security mindset to every function, identifying and addressing risks before they elevate. The role requires sound judgment, strong communication, cross functional collaboration, and the ability to operate independently while supporting the client’s global operations and assets.

• Monitor global security systems, including closed‑circuit television (CCTV), access control, threat alerts, travel risk monitoring, and emergency notification platforms.
• Review security data and operational information to identify, assess,
  ** escalate**, and report issues that may affect client assets, operations, employees, or stakeholders.
• Serve as a primary point of contact for security‑related incidents and requests, providing professional, customer service–oriented support as a front‑facing representative of the Security Operations team.
• Support access control and security system issues by receiving requests, gathering relevant information, completing established response actions, and escalating technical issues to the appropriate team when needed.
• Coordinate responses to emergencies, critical incidents, and operational disruptions while supporting timely communication among responding personnel, leadership, and relevant stakeholders.
• Maintain accurate, detailed incident reports, logs, and documentation to support organizational accountability, continuity, and follow‑up.
• Partner with internal teams and external stakeholders, as needed, to support security operations and execute appropriate protective measures.
• Operate autonomously within established procedures and exercise sound decision‑making when direct management oversight is not immediately available.
• Remain calm, focused, and effective during high‑stress, rapidly evolving situations while managing multiple competing priorities.
• Maintain situational awareness of significant global events and identify potential production impacts that may require client awareness, even when an automated alert is not generated.
• Prepare and
  ** escalate
  * * relevant threat information to the client for review and approval, then support dissemination to appropriate global operations and asset management teams for local risk assessment and response.
• Assess alerts for severity, geographic proximity, operational relevance, and potential impact, including significant events that may warrant review beyond configured asset‑based alerting thresholds.
• Monitor Everbridge risk intelligence alerts and other relevant information for events that may affect global production locations, personnel, assets, or operations.
• Maintain awareness of both global and site‑specific security activity and transition effectively between global threat intelligence responsibilities and day‑to‑day campus security operations based on assigned GSOC functions.

• Serve as a communications and…