Retention Specialist: Upsell & Customer Care
Job in
Cumberland, Allegany County, Maryland, 21504, USA
Listed on 2026-07-31
Listing for:
Breezeline
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Breezeline’s retention team is focused on going above and beyond during each customer interaction to provide a memorable experience and to surpass customer expectations. The team engages both inbound and outbound contacts to prevent voluntary downgrades by presenting Breezeline’s value and new solutions.
The ideal candidate will have strong communication and active listening skills, CRM experience, and the ability to identify pain points, propose solutions, and resolve issues while maintaining
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