Engineer, Network

Comprehensive Flex Work Policy

Responsible for rapidly and reliably designing and activating commercial customer services across network access technologies including dedicated fiber and PON environments. Implements consistent operating, configuration, and engineering standards to ensure stable product delivery aligned with company guidelines.

• Actively support all efforts to enhance the customer service and experience.
• Coordinate with system field staff on dedicated fiber operations and changes of Headend and Network Interface Device (NID) hardware.
• Liaise with Network Engineers, Architects, Managers, NOC, and Tech Support to deliver end‑to‑end customer solutions.
• Provide engineering support and direction for new or existing technologies and operational initiatives.
• Support infrastructure tools and systems such as Viavi Fusion, Ocular
  
  IP, and Service Now.
• Manage priorities effectively while meeting daily objectives and advancing long‑term projects.
• Lead scripting and automation initiatives such as Zero Touch Provisioning (ZTP).
• Consult with senior management on dedicated fiber commercial solutions & services.
• Initiate quality control to ensure consistent operational parameters and guarantee customer speeds 24×7.
• Demonstrate ownership focused on quality, collaboration, and delivery, continuously improving self, team, and tools.
• Support capital budget process for dedicated fiber services and execute approved plans.
• Plan and implement maintenance window activities, notifying required departments.
• Manage vendor relationships to evaluate and test new equipment.
• Perform other duties as requested.

• Advanced knowledge of Datacom network design and architecture.
• Advanced knowledge of Cisco and/or Ciena CLI device configuration.
• Advanced knowledge of TFTP, TOD, CM files, and provisioning elements.
• Knowledge of ONT and OLT PON infrastructures.
• Knowledge of CWDM/DWDM deployment infrastructures.
• Knowledge of access technologies such as G‑PON, XGS‑PON, and E‑PON.
• Experience with service activation testing protocols: Y.1564, RFC 2544, 802.1ag.
• Knowledge of network system design, development methods, and techniques.
• Deep understanding of Internet, wired and wireless networking standards and protocols.
• Ability to handle multiple projects and tasks.
• Ability to make decisions and solve problems under pressure.
• Ability to supervise and motivate others.
• Proficiency with personal computers and software applications.
• Comprehensive understanding of power systems (AC/DC) related to equipment installations.
• Knowledge of electronic theory and fiber optic theory.
• Knowledge of IP addressing.

• Bachelor's degree in engineering or related field, or equivalent experience.
• Industry/vendor certifications and training (Cisco, NCTI, SCTE, BCT/E).

• Minimum 4 years of experience in Datacom network design and architecture.
• Minimum 4 years of experience with routing protocols such as OSPF, BGP, RIPv
  2.
• Minimum 4 years of experience with TCP/IP and IP/MPLS networking, subnets, and the OSI model.

• Competitive salary.
• Medical coverage (including prescription and vision plans).
• Dental coverage.
• Life insurance (1× salary at no cost to employee).
• Long‑ and short‑term disability insurance (no cost to employee).
• Voluntary employee, spousal, and child life insurance.
• Company‑recognized holidays with additional floating holidays.
• Paid time off (PTO) programs.
• Comprehensive flex work policy.
• 401(k) plan with company match 50% up to 5% of eligible contributions.
• Participation in the employee bonus plan.
• Participation in the Cogeco Stock Purchase Plan.
• Complimentary and discounted broadband services (for service‑area residents).
• Tuition reimbursement.
• Headspace membership.
• Linked In Learning subscriptions for select colleagues.

Location:

Rochester, NH

Salary range (Massachusetts): $69,900 – $104,900

Salary range (Maryland): $69,900 – $104,900

Salary range (Cleveland, OH): $63,600 – $95,400

Please note that individual pay is determined by factors such as job‑related skills, experience, and specific work location.