Service Advisor

Job Details

Job Location:

Timbrook Honda Powersports-Cumberland - Cumberland, MD 21502 | Position Type:
Full Time | Salary Range: $15.00 - $20.00 Commission/month

• Serve as the main point of contact for service customers
• Greet customers and accurately document service concerns
• Schedule service appointments and manage repair orders
• Communicate estimates, recommended repairs, and timelines
• Coordinate with technicians and parts department to ensure efficient workflow
• Provide status updates and ensure timely completion of repairs
• Review and close repair orders, including processing payments
• Promote maintenance services and upsell additional repairs when appropriate
• Resolve customer concerns in a professional and timely manner
• Other duties as assigned by management

• Competitive salary based on experience and qualifications
• Full time position with growth potential
• Health, dental, and vision insurance
• Voluntary benefits
• Retirement savings plan with company match
• Paid time off and holidays
• Employee Discounts

• 1–3 years of service advisor or automotive customer service experience preferred
• Excellent communication and organizational skills
• Strong multitasking ability in a fast-paced environment
• Proficiency with dealership management systems (CDK, Reynolds & Reynolds, Dealer track, etc.)
• High school diploma or equivalent required
• Valid driver's license and clean driving record

We are an Equal Opportunity Employer and value diversity in our workplace. We are committed to creating an inclusive environment for all employees and applicants and make employment decisions without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other protected status under applicable law.