Cumberland, Md - It Deployment And Migration Support

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

• i. Perform physical site walkthroughs.
• ii.
  
  Verify rack space, power, cooling, cabling, and network connectivity.
• iii.
  
  Validate endpoint and device inventory.
• iv.
  
  Stage loaner devices and available spare equipment.
• v. Perform basic connectivity and site readiness checks.
• vi.
  
  Confirm site access, workspace, equipment, and required technical tools.

• i.Set up laptops, desktops, workstations, and other end-user devices.
• ii.
  
  Perform hardware configuration and system setup.
• iii.
  
  Perform OS imaging and software installation.
• iv.
  
  Configure BIOS, drivers, network connectivity, VPN, authentication, encryption, and endpoint settings.
• v.Join or remediate devices to the required domain.
• vi.
  
  Support identity/SSO configuration.
• vii.
  
  Support Microsoft 365 profile migration.
• viii.
  
  Perform MDM enrollment as required.
• ix.
  
  Perform device replacements and hot-swaps when required.
• x.Provide hands-on support for user login, peripherals, printers, and access-related issues.
• xi.
  
  Provide basic user orientation on migrated systems.

• i.Physically install, rack, stack, patch, and connect switches, routers, and wireless access points.
• ii.
  
  Perform port activation and LAN/WAN/Wi-Fi connectivity testing.
• iii.
  
  Verify physical network connectivity and cabling.
• iv.
  
  Label and tag cables following changes.
• v.Install and test wireless access points.
• vi.
  
  Perform equipment shutdowns, restarts, and power cycles when directed.
• vii.
  
  Perform physical-layer troubleshooting and network re-patching.
• viii.
  
  Troubleshoot and replace copper/fiber patch cables.
• ix.
  
  Perform basic hardware/module replacements under the direction of the remote engineering team.

• i.Rack, stack, cable, and physically install servers and other IT equipment.
• ii.
  
  Perform server and device status checks.
• iii.
  
  Perform basic server hardware replacements under remote engineering direction.
• iv.
  
  Perform server/device restarts and power cycles as required.
• v.Validate server and application connectivity following migration activities.
• vi.
  
  Validate storage mappings.
• vii.
  
  Escalate platform-level issues to the appropriate engineering team.

• i.Execute assigned activities according to the migration runbook.
• ii.
  
  Provide on-site Level 2 technical support during migration and cutover activities.
• iii.
  
  Perform real-time troubleshooting of endpoint, identity, authentication, and network issues.
• iv.
  
  Provide hands-on support to end users during the migration.
• v.Coordinate with remote engineering teams for troubleshooting and escalations.
• vi.
  
  Update tickets and work activities as required.
• vii.
  
  Provide regular status updates throughout the assigned activities.

• i.Provide on-site/on-call Level 2 support during the hypercare period.
• ii.
  
  Monitor and respond to incidents following the migration.
• iii.
  
  Perform rapid triage and resolution of priority incidents.
• iv.
  
  Validate endpoint functionality, authentication, and SSO.
• v.Perform connectivity and application checks.
• vi.
  
  Continue providing hands-on end-user support.
• vii.
  
  Escalate unresolved issues with complete technical details.
• viii.
  
  Complete final review and handoff of any remaining open issues.

• i.Disconnect and de-rack equipment scheduled for decommissioning.
• ii.
  
  Record decommissioned equipment and update the required documentation.
• iii.
  
  Technicians will not be responsible for disposal or recycling of equipment.

• i.Keep tickets and activity records updated.
• ii.
  
  Document completed work, issues encountered, troubleshooting performed, equipment involved,and resolutions.
• iii.
  
  Complete site readiness and installation documentation.
• iv.
  
  Update rack, cabling, and equipment information as required.
• v.Maintain issue and resolution logs.
• vi.
  
  Obtain user acknowledgement where required.

• i.Follow the approved migration runbook and instructions provided by the remote engineering team.
• ii.
  
  Bring the required laptop, connectivity equipment, console cable,Ethernet patch cables, and basic technical toolkit.
• iii.
  
  Follow all site safety, PPE, access, and escort requirements.
• iv.
  
  Maintain professional communication throughout the engagement.
• v.Keep tickets, activity records, and status updates current