Order Fulfillment Technician

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Full Time Clerical Cumberland, MD, US

2 days ago Requisition

Salary Range: $16.00 To $16.00 Annually

REPORTS TO: Logistics Manager

FLSA STATUS: Non-Exempt (full-time)

DEPARTMENT: Packaging

LOCATION: Grow West MD (975 Kelly RD)

POSITION SUMMARY:

The Order Fulfillment Technician is responsible for accurately preparing, packaging, labeling, staging, and documenting medicinal cannabis products for customer and dispensary orders in accordance with Maryland Cannabis Administration (MCA) regulations, METRC requirements, company Standard Operating Procedures (SOPs), and quality standards. This position plays a critical role in maintaining inventory accuracy, ensuring regulatory compliance, and supporting efficient order fulfillment operations.

WORK SCHEDULE
:

This is a full-time and part-time non-exempt position and may require scheduled weekend or extended hours. Overtime must be pre-approved by your manager.

• Employees are expected to report to their assigned work area and be ready to work at their designated shift start time in accordance with company attendance policies.

RESPONSIBILITIES WILL INCLUDE:

• Arrive prepared and ready to work at the scheduled start time.
• Accurately fulfill customer and dispensary orders according to order documentation and company procedures.
• Verify product identity, quantities, weights, labels, and packaging prior to shipment.
• Ensure all packaging and labeling comply with Maryland Cannabis Administration (MCA) regulations and company SOPs.
• Maintain accurate inventory transactions within METRC and other seed-to-sale inventory systems.
• Perform inventory verification and immediately report discrepancies to the Packaging Supervisor.
• Complete all required production, inventory, quality assurance, and waste documentation accurately and timely.
• Operate packaging and order fulfillment equipment safely and efficiently.
• Assist with product staging, transfers, and distribution activities.
• Support delivery preparation and logistics operations assigned.
• Monitor product quality throughout the fulfillment process and immediately report damaged, mislabeled, or non-conforming products.
• Maintain a clean, organized, and sanitary work environment.
• Clean and sanitize equipment and work areas according to established SOPs.
• Follow all PPE requirements and facility sanitation procedures.
• Adhere to all Grow West SOPs, OSHA regulations, and workplace safety requirements.
• Work collaboratively with Packaging, Inventory, Logistics, Cultivation, Harvest, and Compliance teams.
• Maintain confidentiality regarding company operations, products, and inventory.

Other Duties:

• Complete all required Zywave training courses in a timely manner.
• Perform additional responsibilities as assigned to support operational success.

Additional Notes:

Grow West reserves the right to modify, add, or remove duties at its discretion to meet evolving business and regulatory needs.

COMPETENCIES:

ANALYTICAL
:
Synthesize complex or diverse information, self-maintain workflow and procedures

PROBLEM SOLVING
:
Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations

PRODUCTION
:
Meet productivity standards, complete work in a safe, timely manner; striving to increase workplace efficiency

SAFETY AND SECURITY
:
Observe and follow security procedures and safety protocols.

ATTENDANCE
:
Consistently arrive at the facility on time ready to work

TEAMWORK
:
Contribute to building a positive and productive team environment, build morale to achieve group commitments to goals and objectives, support team’s…