Rx Records Representative II

• Work in a high-volume, production-oriented, time-sensitive Call Center environment
• Assist customers by phone to provide Prescription Records and status updates on requests
• Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts/Subpoenas, Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties
• Maintain the strictest level of confidentiality when handling Protected Health Information
• Comply with regulatory and subpoena demands in accordance with state and federal HIPAA/Privacy requirements

• Must be able to work 2 days a week in the Cumberland, RI office;
  Thursdays are mandatory
• 1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
• 1 to 2 years of experience working with sensitive information and/or HIPAA
• Must be able to function well in a professional team environment
• Ability to handle inquiries, exercise good judgment, and apply critical thinking skills to solve problems
• Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook, and ability to master other related department applications
• High School Diploma or equivalent GED
• Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines
• Associates degree or equivalent certificate (preferred)
• Prior Patient Prescription Records experience (preferred)
• Legal or paralegal experience (preferred)

Demonstrates proficiency in data entry and handling sensitive information in compliance with HIPAA regulations, while maintaining confidentiality and accuracy in a fast-paced call center environment. Strong organizational and critical thinking skills are essential for managing customer inquiries and meeting deadlines.

• Data Entry Proficiency
• HIPAA Compliance
• Call Center Experience
• Customer Service Skills
• Organizational Skills

• Data Entry
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Attention to Detail
• Critical Thinking
• Problem Solving
• Confidentiality Management
• Accuracy
• Multi-tasking

• Good Judgment
• Team Collaboration
• Flexibility
• Time Management

• High School Diploma
• GED
• Associates Degree (Preferred)

• Protected Health Information
• Prescription Records
• Regulatory Compliance
• Subpoena
• Law Enforcement
• Patient Interaction
• Insurance Agencies
• Legal Experience
• Paralegal Experience