Supervisor - Gas Control Operations

Overview

The Supervisor Gas Control Operations is responsible for managing the daily operations of Rhode Island Energy ("RIE") gas control systems, ensuring safe, efficient, and reliable distribution of natural gas to RIE’s 274,000 customers. This position involves supervising gas control operations staff, coordinating with various departments, and ensuring compliance with all regulatory requirements. This role is critical to ensuring the safe and reliable delivery of natural gas, and it requires technical expertise regarding natural gas distribution systems, frontline leadership skills, experience with SCADA software, and the ability to manage complex systems under high‑pressure situations.

Please note:
This is a second‑shift position with a regular Monday through Friday schedule during afternoon and evening hours.

Operations Management

• Supervise the real‑time monitoring, control, and operations of the Rhode Island Gas Distribution System utilizing SCADA and supporting software systems.
• Ensure the safe and efficient operation of the natural gas control system.
• Respond to and manage emergency situations, including gas leaks, equipment failures, and other incidents.
• Coordinate and communicate with field operations, maintenance teams, and other departments.
• Remain qualified to operate the SCADA system and manage the RIE natural gas distribution system.
• Operate the RIE natural gas distribution system as needed.
• This position may be required to work twelve‑hour rotating shift coverage as an operator of the RIE natural gas distribution system, if necessary.

Team Supervision

• Supervise gas control operators.
• Develop work schedules, assign tasks, and monitor performance.
• Provide training and development opportunities for staff to ensure high levels of competency.

Compliance and Safety

• Ensure compliance with all federal, state, and local regulations related to gas distribution and control.
• Implement and enforce safety protocols to protect employees, customers, and the public.

Reporting and Documentation

• Maintain accurate records of all gas control activities, including incidents, maintenance work, and system performance.

Stakeholder Coordination

• Serve as a point of contact for internal and external stakeholders regarding gas control operations.
• Coordinate with emergency response teams, regulatory agencies, and customers during incidents.
• Communicate effectively with management and other departments to ensure alignment with operational goals.

• Bachelor’s degree in engineering, science, mathematics, business, or equivalent relevant experience.
• Minimum of four years of gas operations experience.
• Strong knowledge of natural gas systems, control room operations, and regulatory requirements.
• Excellent frontline leadership skills as well as communication and problem‑solving skills.
• Ability to work under pressure and make quick, effective decisions in emergency situations.
• Proficiency in gas control software and SCADA systems.
• Ability to achieve and maintain required Operator Qualifications.

• Requires shift work, including weekends, and holidays.
• On‑call availability for emergency situations.
• Work is primarily in a control room environment with occasional field visits.