Applebee's Restaurant Systems Manager

Company Background

Company Background – Flynn Group
Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people.

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Company Background – Flynn Applebee's
Flynn Group | Applebee’s owns and operates over 440 Applebee’s Neighborhood Grill and Bar restaurants in 23 states. With annualized sales of over $1.3B and over 21,000 employees, Flynn Group | Applebee’s is the largest franchisee in the Applebee’s system, and the largest U.S. casual dining franchisee. Flynn Group | Applebee’s is a part of Flynn Group, the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States.

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The Operations/POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service.

The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software. The duties of the Restaurant Systems Manager include the 1st level hardware support and POS software support for Units within a Flynn Applebee's Market; currently we have units located in 23 states. The Restaurant Systems Manager will also be the 1st level hardware and software support contact for Remote Users in that Market (approximately 6+ Users).

Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware. As a member of the Operations/POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units.

• Ability to manage appropriate response to customer issues.
• Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary. Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting.
• Installs and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems. Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software.
• Assist the Network Administrator/POS Manager in testing Application Software such as VPN connectivity and router installations. Assist Network Administrator in documentation of software settings.
• Installation and building of security systems.
• Installation of new televisions or other electronic devices the Market President may add.

• Assist in Credit Card Software Testing, verify Hardware compatibility.
• Document hardware settings as necessary.

• Provide 1st level support for Flynn Applebee's Applications to the unit managers as necessary.
• Maintain knowledge of Unit closing routines.
• Report database problems to the Developers and follow up on solutions.

• Maintain and monitor stocking levels for spare equipment and supplies.
• Order supplies to maintain a par set by the POS Manager.
• Follow up on warranties and repairs done by vendors…