Desktop Support Specialist

Overview

Department: Information Technology

Employment Type: Full Time

Location: Cumberland, RI

The Desktop Support Specialist- RI is part of in Music's It Department and reports directly to the IT Director. This role is responsible for supporting all end users, both local and remote, computer build-outs, ensuring users have all software they need to perform their tasks. Additionally, this role maintains user access to all files and services, inventory systems and IP phone systems, Active Directory, and O365.

• Configure and maintain access to servers to continue to provide the users with the needed resources
• Setup and maintain users computers
• Quickly resolve users problems quickly and efficiently
• Maintain physical network, wired and wireless network
• Work with Network Engineers to maintain and repair network to limit downtime for the users
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Set up workstations with computers and necessary peripheral devices
• Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications - Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Provide maintenance to local printers and MFPs - Configure and maintain IP phones
• Onboard and Offboard company users
• Setup and configure of Users in Active Directory and O365
• Provision and de-provision user accounts

Required

Education & Experience:

• High School Diploma
• 1+ years of equivalent work experience

Preferred

Education & Experience:

• Tech School or Associate Degree

Required Technical

Experience:

• MS Suite, Windows, MS O364

Preferred Technical Experiences:

• TCP/IP, PBX Phone Systems, Active Directory

• Generous Holiday Time
• Medical, Vision, and Dental Benefits within first 30 days
• Retirement Plans with Company Match
• Employee Discount on in Music products