Technical Writer - AI

Technical Writer

Insight Global is seeking a Technical Writer to support a top enterprise client in the healthcare/retail space during an organization-wide rollout of Claude and AI-powered tools. This individual will play a critical role in driving adoption by translating technical concepts into clear, engaging, and actionable content for a broad internal audience. The ideal candidate is an experienced technical writer who can partner closely with engineers, product teams, and business stakeholders to create high-quality documentation, communications, training materials, and enablement content.

Familiarity with AI platforms, LLMs, and Claude is a strong plus, though this role is not hands-on engineering. This person will help ensure employees understand how to use AI tools safely, effectively, and confidently as part of their day-to-day workflows.

Roles and

Responsibilities include:

• Draft and maintain clear, user-friendly documentation related to Claude, AI agents, and internal AI-enabled tools
• Create enablement content including:
• User guides and how-to documentation
• Internal FAQs and knowledge base articles
• Training materials, presentations, and demos
• Adoption and change-management communications
• Translate complex technical concepts into accessible content for non-technical audiences
• Partner with Claude engineers, product owners, IT, security, and business stakeholders to gather information and validate content accuracy
• Support internal AI rollout efforts by documenting standards, guidelines, guardrails, and best practices
• Develop onboarding and training content to help employees understand when and how to use Claude effectively
• Collaborate with enablement, learning, and communications teams to ensure consistent messaging across channels
• Continuously refine content based on user feedback, adoption trends, and evolving AI capabilities
• Help establish content templates and documentation standards for AI-related initiatives