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Technical Support Specialist II - DJ Gear & Firmware Expert
Job in
Cumberland, Providence County, Rhode Island, 02864, USA
Listed on 2026-07-27
Listing for:
inMusic
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
in Music is seeking a Technical Support Specialist Level II to join its Customer Experience team in Cumberland, RI. You will handle complex product inquiries across phone, email, chat, and social channels, focusing on DJ equipment and workflows to deliver exceptional end-user and dealer support.
The role emphasizes accurate troubleshooting, warranty processing, and creating knowledge base content. Ideal candidates have at least two years in customer service and excellent communication skills.
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