Guest Experience Specialist: Front of House & Wine Service

We are dedicated to creating an open and inclusive working environment, and this begins with our recruitment practices. We aim to ensure that everyone interested in joining our team has an equal opportunity to start their journey with us.

We are committed to flexible and accessible hiring practices and will make every effort to adapt our process to your needs throughout recruitment. We warmly welcome any requests for adjustments at any stage.

We welcome applications from enthusiastic, guest-focused individuals to join our hospitality team. This is a dynamic, customer-facing role delivering exceptional service across our vineyard view restaurant, wine tastings, café, retail shop, and events.

This role is ideal for someone who thrives in a fast-paced, team-oriented environment and enjoys creating memorable experiences for every guest working weekends (9am–5pm) alongside occasional evenings and event days.

Salary:
Between £10574 and £10575 year

Location:

Sussex

• Deliver warm, attentive service across all front-of-house areas including the shop, café, restaurant, tasting experiences, and events
• Use POS systems accurately and follow established service procedures
• Communicate effectively with kitchen, bar, and wider teams to ensure smooth and efficient service
• Serve wine confidently and knowledgeably (full training provided)
• Support set-up, clear-down, and resetting of FOH areas, including opening and closing duties
• Maintain a clean, tidy, and welcoming environment at all times
• Assist with hosting vineyard tours and events where required
• Respond professionally to guest queries, feedback, or complaints, escalating where appropriate
• Uphold high service standards and represent the Bolney brand with pride

• Previous hospitality or front-of-house experience is preferred but not essential (training provided)
• A warm, friendly, and professional manner
• Strong communication and teamwork skills
• Ability to stay calm and organised under pressure
• Flexibility to work weekends, evenings, and event days
• Willingness to support across different areas of the business when required
• A genuine interest in wine and willingness to learn (WSET or wine knowledge desirable)
• Right to work in the UK
• Access to transport due to our rural location

• Salary of £10,574.72, plus tips
• Staff wine and shop product discounts
• Access to staff dicount scheme on highstreet & grocery stores
• Opportunities for training and progression, including wine education
• Supportive and friendly team in a beautiful rural setting
• Free parking
• Reduced-rate staff menu

We welcome applications from candidates who do not meet 100% of the requirements.