Spa Manager - Hand & Stone Houston Heights

Spa Manager - Hand & Stone Houston Heights Houston

• Free food & snacks

About the Role

Hand & Stone Massage & Facial Spa of Houston Heights is hiring a Spa Manager to lead day‑to‑day operations, drive membership growth, coach a high‑performing front desk team, and ensure an excellent guest experience. You’ll report directly to the owners and play a key role in hitting sales and retention targets while building a positive, accountable culture.

What You’ll Do (Key Responsibilities)

• Oversee and manage daily spa operations and guest experience
• Achieve membership and retail sales goals; lead by example on the front desk
• Work alongside spa associates regularly to greet, connect with, and check clients in/out
• Train, monitor, and coach front desk/sales associate performance
• Create and maintain staff and therapist schedules
• Manage HR functions for spa associates, massage therapists, and estheticians (interviewing, hiring, training, discipline, termination) in coordination with owners
• Handle reporting and admin tasks: sales reports, payroll support, bank deposits, inventory, and ordering supplies
• Deliver excellent service: answer phones, book appointments, greet guests, and sell memberships
• Execute local marketing and community outreach: local businesses, HR departments, hotels, referral programs, newsletters, etc.
• Maintain equipment standards and ensure daily/weekly cleaning compliance
• Maintain high customer satisfaction to reduce attrition and grow membership steadily
• Ensure compliance with corporate training, documentation, and operating standards

Performance Expectations

• Maintain at least 30% membership conversion (self + team)
• Support a strong active member base (goal: 90% active / fewer freezes & suspends)
• Deliver consistent team performance on sales, service, cleanliness, and brand standards
• Base Salary: $65,000/year (paid bi-weekly; subject to standard with holdings)
• Membership Net Gain bonus: $500/month (paid out partially monthly/quarterly/year-end based on performance and retention rules)
• GMS milestone bonus:
  If spa reaches $1M GMS in 2026, eligible for a $5,000 year‑end bonus
• Bonus targets/structure may adjust annually based on spa and corporate goals

Schedule Requirements

• Minimum 5-day work week, 40 hours minimum on-site
• Typically 4 weekdays (10a–6p or similar) plus Saturday 10a–6p preferred (and/or Sunday 10a–6p if needed)
• Must be able to cover front desk shifts if call‑outs happen last minute
• Hours may be adjusted by the owner or Regional Manager as needed for business performance

Compensation: $65,000.00 per year

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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