E-Commerce Channel & Vendor Relations Specialist

Experience: Prior Amazon marketplace experience preferred

Location: Cumming, Georgia, USA

Employment Type: Full-time

Work Arrangement: On-site

Experience: Prior Amazon marketplace experience preferred

We are looking for an experienced E-Commerce Channel & Vendor Relations Specialist to join our team in Cumming, Georgia.

This role will serve as a key point of contact between our company and major e-commerce platform partners, with an initial focus on Amazon. The Specialist will be responsible for platform communication, vendor relationship management, annual commercial negotiations, promotional programs, account health, and day-to-day channel operations.

• Serve as a primary day-to-day contact with Amazon and other e-commerce platform representatives;
• Maintain regular communication with vendor managers, account contacts, and platform support teams;
• Coordinate platform resources, programs, promotional opportunities, and operational initiatives;
• Follow up on open items and platform requests to ensure timely execution;
• Build and maintain productive long‑term relationships with key platform contacts;
• Coordinate internally across product, advertising, finance, supply chain, and other teams on platform-related initiatives.

• Lead the annual AVN negotiation process with Amazon;
• Coordinate internal preparation for annual negotiations, including gathering relevant sales, profitability, operational, and commercial data;
• Analyze proposed terms and evaluate their potential financial and operational impact;
• Work with internal stakeholders to establish negotiation priorities, targets, and acceptable parameters;
• Participate in discussions and negotiations with Amazon vendor representatives;
• Track proposed and agreed commercial terms throughout the negotiation process;
• Coordinate internal review and approval of key terms;
• Ensure agreed terms are accurately documented and implemented following completion of the negotiation;
• Monitor the ongoing business impact of negotiated terms throughout the year.

• Manage the submission and execution of Deals, Coupons, and other promotional programs;
• Coordinate participation in major events such as Prime Day, Black Friday, Cyber Monday, and other seasonal campaigns;
• Track deadlines, eligibility requirements, promotional pricing, and execution status;
• Coordinate with internal teams to ensure promotional plans are executed accurately and on schedule;
• Resolve platform‑side issues related to promotions and events.

• Open, manage, and follow up on platform support cases;
• Drive platform‑related operational issues toward timely resolution;
• Monitor account health and identify potential operational or compliance risks;
• Escalate critical issues when necessary;
• Maintain organized records of significant cases, issues, and resolutions.

• Stay current on platform policies, operational requirements, and program changes;
• Monitor new tools, features, and platform initiatives;
• Evaluate potential business impact and communicate relevant changes internally;
• Coordinate adoption and implementation of new platform programs when appropriate.

• Execute and support day-to-day pricing updates;
• Coordinate promotional pricing and other price‑related activities;
• Monitor channel operations and proactively identify issues requiring attention;
• Support product, advertising, finance, supply chain, and other internal teams on channel‑related matters;
• Ensure key operational activities are executed accurately and on schedule.

• Previous experience in e-commerce, marketplace, vendor management, or channel operations;
• Hands‑on experience with Amazon or another major e-commerce platform is strongly preferred;
• Strong communication and relationship‑management skills;
• Strong analytical skills and comfort working with commercial and financial data;
• Experience supporting negotiations, commercial agreements, or vendor relationships is preferred;
• Familiarity with Deals, promotional events, platform cases,…