Dutch Customer Experience Specialist in Valencia!

Overview

Join Our Team as a Customer Experience Specialist in Valencia! Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!

• Engage with Customers:
  Communicate effectively through phone, email, chat, and social media to provide top-notch support.
• Personalize Interactions:
  Utilize your extraordinary communication skills — listening, empathy, and personalization — to make every customer feel valued.
• Guide and Assist:
  Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
• Enhance Processes:
  Identify customer needs and escalate issues internally to improve our services and processes.
• Drive Performance:
  Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
• Boost Retention:
  Maintain high customer satisfaction and retention through impactful experiences.

• Language Proficiency:
  Excellent Dutch (C2) skills with a strong command of English (C1 level).
• Problem-Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
• Empathetic Approach:
  Calm and understanding when dealing with challenging customer situations.
• Curious and Creative: A love for investigation and using creative problem-solving skills to ensure satisfaction.
• Target-Driven:
  Aiming to exceed expectations and achieve outstanding results.

• Attractive Remuneration:
  Competitive salary based on experience, skills, and performance.
• Flexible
  
  Shifts:
  
  Work shifts between 9:00 AM and 11:00 PM, with opportunities for late-night shifts (2:00 PM - 11:00 PM).
• On-Site Environment:
  Fully on-site role (no remote work available).
• Diverse Team:
  Be part of a dynamic international team representing over 25 nationalities.
• Employee Benefits:
  
  Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
• Career Growth:
  Thrive in a high-performance culture that supports your career development within the organization.
• Administrative Support:
  Receive assistance with Spanish administration matters.

________________________________

Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!