Customer Service Representative

Description

This position is open to all qualified applicants and is currently available. The role is subject to close at any time once a satisfactory applicant pool has been identified.

Forsyth County Environmental Health Department, 514 W Maple St, Cumming, GA 30040 (will move into the new County Administrative Building, by April 1 2026 off Freedom Parkway).

Monday‑Friday 8 am – 5 pm; one hour lunch break.

F, G

2026‑00122 – Customer Service Representative

The Georgia Department of Public Health – District 2 is the lead agency entrusted by the people of Georgia to protect lives, promote healthy lifestyles, prevent disease, injury, and disability, and prepare for disasters.

• Professional impact – build your career and protect lives in the community where you live, work, and play.
• Workplace flexibility – experience flexibility in how you work so you can be your best self for you and residents.
• Diverse, collaborative team – employees share ideas and leverage collective strengths.
• Career longevity – countless opportunities for continuous learning and development.
• Hands‑on culture – active engagement and problem‑solving, no matter your role.
• Pride in your work – be part of making an impact in public health.

40‑hour work week (Monday–Friday), 13 paid holidays per year, 3 weeks each of annual and sick leave, defined benefit retirement plan including 401(K) with matching employer contribution, health and payroll deductible flexible benefits (life, AD&D, dental, vision, legal, long‑term care, short/long‑term disability, specified illness options), medical/childcare spending accounts, and deferred compensation – 457.

• Under direct supervision, work and communicate with the general public, internal customers, or external customers to provide information and services targeted to meet customer expectations.
• Under general supervision, work and communicate with the general public, internal customers, or external customers; resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.
• Answer phones for the Environmental Health department.
• Maintain client accounts and records.
• Accept payments for services.
• Assist EHS staff with correspondence and gather all information required to meet EH program procedures and expedite the permitting process.

High school diploma/GED and one (1) year of experience communicating information in a customer‑service setting.

High school diploma/GED and two (2) years of experience communicating information in a customer‑service setting; or one (1) year of experience required at the lower level Customer SVC Rep 1 (GST
120) or equivalent.

Ability to speak, read, and write Spanish.

Current state employees are subject to state personnel board salary rules. DPH accepts educational credentials recognized by CHEA or the US Department of Education. Applicants may be required to provide an official college transcript and undergo pre‑employment drug screening, criminal background check, and verification of educational credentials.

Complete the online application .georgia.gov. Select the specific job in the “Careers” section. Applications must include an email address and daytime phone number. Incomplete applications may not be considered.

DPH is an Equal Opportunity Employer. All qualified applicants will be considered, but may not necessarily receive an interview. Applicants who are not selected will not receive notification.

If you require accommodations under the ADA, email the request by the closing date of this announcement to DPH‑HR.gov.