BDC Representative; Service - Audi Forsyth

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Full Time Sales Cumming, GA, US

5 days ago Requisition

Salary Range: $15.00 To $15.00 Hourly

This role is critical in shaping client perception, driving appointment volume, and supporting a seamless, luxury service journey.

The ideal candidate communicates with precision, empathy, and professionalism, while contributing to a high-performance, team-oriented culture built on accountability, responsiveness, and continuous improvement.

• Serve as the primary point of contact for inbound calls, chats, and digital inquiries, delivering a professional, brand-aligned client experience
• Schedule high-quality service appointments that drive retention, efficiency, and revenue
• Communicate clearly and confidently, ensuring every interaction reflects Audi standards of professionalism and care
• Meet or exceed appointment conversion, show rate, and call quality targets
• Execute outbound campaigns, including appointment follow-up, missed appointments, and service reminders
• Conduct post-service follow-up to support client satisfaction and loyalty (CSI performance)
• Accurately document all client interactions within dealership systems to ensure operational alignment and efficiency
• Identify client needs through active listening and provide timely, accurate solutions or routing
• Collaborate with advisors, technicians, and leadership to ensure seamless communication and issue resolution
• Proactively elevate concerns to protect the client experience and brand reputation
• Contribute to a performance-driven, team-oriented environment focused on accountability and results
• Consistently follow processes, scripts, and best practices while maintaining authenticity in client interactions
• Participate in training and development to continuously improve product knowledge, communication skills, and performance metrics

• Prior experience in a customer-facing or call center environment preferred
• Strong communication skills with the ability to convey confidence, empathy, and professionalism
• Proven ability to multi-task, problem-solve, and navigate systems efficiently
• Basic computer proficiency and data entry accuracy
• High school diploma or equivalent preferred