Customer Service Advisor

About the role

As a Customer Service Advisor at Piedmontlube, you will be the frontline representative of our company, ensuring that our clients receive exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and provide information about our products and services. This role is pivotal in maintaining customer satisfaction and loyalty, and you will be working in a dynamic environment that values teamwork and communication.

• Location:
  
  Cumming, Georgia
• Engagement:
  Full-time
• Salary:
  Competitive, commensurate with experience
• Visa:
  Sponsorship not available

• Serve as the first point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
• Provide detailed information about Piedmontlube's products and services, guiding customers in making informed decisions.
• Handle customer complaints and concerns with empathy and professionalism, ensuring timely resolution.
• Process orders, returns, and exchanges efficiently while maintaining accurate records of customer interactions.
• Collaborate with other departments, such as sales and technical support, to resolve complex customer issues.
• Maintain a thorough understanding of company policies and procedures to provide accurate information to customers.
• Assist in the training of new team members, sharing best practices and insights to enhance team performance.
• Monitor customer feedback and suggest improvements to enhance service delivery and customer satisfaction.
• Utilize customer relationship management (CRM) software to track interactions and manage customer data effectively.
• Participate in team meetings and contribute ideas for improving service processes and customer experiences.
• Stay updated on industry trends and competitor offerings to provide customers with relevant information.
• Uphold Piedmontlube's commitment to quality service and represent the company's values in all interactions.

• High school diploma or equivalent; a degree in business or a related field is a plus.
• A minimum of 2 years of experience in a customer service role, preferably in the automotive or retail industry.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to work various shifts, including evenings and weekends, as needed.
• A positive attitude and a willingness to learn and adapt to new challenges.
• Strong attention to detail and organizational skills.

• Experience in the automotive industry or familiarity with automotive products and services.
• Bilingual skills, particularly in Spanish, to better serve a diverse customer base.
• Previous experience in a sales role, with a proven track record of meeting or exceeding targets.
• Knowledge of customer service best practices and techniques.
• Familiarity with inventory management systems.

• Proficient in customer relationship management (CRM) software to track customer interactions and manage data.
• Strong communication skills, both verbal and written, to effectively interact with customers and team members.
• Problem-solving skills to address customer inquiries and resolve issues promptly.
• Organizational skills to manage multiple tasks and prioritize effectively.
• Technical aptitude to learn and utilize various software and tools related to customer service.

• This position is based in Cumming, Georgia, and requires the ability to commute to the office regularly.
• The work environment is dynamic, and you will be expected to collaborate closely with team members across different departments.
• Piedmontlube values diversity and inclusion and encourages applicants from all backgrounds to apply.
• Candidates must be eligible to work in the United States; visa sponsorship is not available for this role.

At Piedmontlube, we are committed to providing our customers with top-notch service and support. As a Customer Service Advisor, you will play a crucial role in achieving this goal while also advancing your career in a supportive and growth-oriented environment.