General Clerk III - Customer Service Call Center Job Cumming area,Georgia USA,Customer Service/HelpDesk

Sawnee EMC is seeking a General Clerk III - Customer Service to assist in a high-volume call center. Requires high school diploma or state approved High School Equivalency (HSE), computer, communication, and general office skills. Requires one (1) year experience in a customer service call center or service-type organization, utility, finance, banking, or equivalent industry. Bilingual is preferred, fluent in English and Spanish (written and verbal).

Position is full-time; must be flexible to work irregular hours, to include evenings, weekends and holidays.

PURPOSE

Receives and processes all internal and external customer inquiries through telecommunications and recording information into computer and processing paperwork. Acceptance, and processing or routing of telephone calls.

Retain and expand existing customers and public satisfaction by providing high quality, consistent assistance and information to customers and the public.

Promotes and markets the Corporation, as well as corporate products, programs, services, and policies.

Demonstrates an awareness that the job exists to effectively serve each SEMC member, and at every opportunity to achieve increased member and public understanding for support SEMC.

DEMANDS

Must have a High School Diploma or state-approved High School Equivalency (HSE)

One (1) year responsible and comprehensive experience focusing on customer service in a call center or service-type organization, utility, financial, banking, or equivalent industry; or equivalent experience as solely determined by the Corporation.

REQUIREMENTS

Preferred, Bilingual General Clerks fluent in English and Spanish languages, both written and verbal communication.

Keyboard proficiency with excellent PC skills and knowledge.

Computer Ability:
To perform this job successfully, the individual should have a strong working knowledge of Microsoft Windows environments and the Customer Information System (CIS).

Consistent demonstration of aptitude for clerical and mathematical duties.

Demonstrated proficiency in interpreting and promoting corporate policies and consumer programs, services, and products.

Working proficiency with gas and electric rates, codes, policies, procedures, services, and programs.

Demonstrated proficiency in all computer customer service applications.

Excellent verbal, listening and perceptual communication skills to enable successful understanding and communication of programs, procedures, and amiable resolution of all customer and public concerns through face-to-face and telephone discussions.

Ability to communicate well with all departments of the corporation, as well as members of the corporation.

Ability to read and interpret documents such as policies, technical, product and promotional materials. Ability to write routine reports and correspondence.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Valid Georgia driver's license

Maintaining reliable and predictable attendance is an essential function of the job.

Flexible work hours as necessitated by circumstances, on-call functions, and irregular work shifts.

Flexibility for irregular work hours, including evenings and weekends as necessitated by circumstances.

Position requires that this individual report in time of natural disaster and weather-related emergency and recognizing that the Corporation (SEMC) is an electric utility.

Ability to work in a constant state of alertness and safe manner is an essential job function.

RESPONSIBILITIES

Serves as a professional, amiable representative of SEMC by successfully interviewing external and internal customers and others by telephone and face-to-face.

Job requires the ability to work under frequent deadline pressures, multiple changing priorities, and frequent interruptions, along with assisting customers as needed.

Requires the mental…