Customer Service

Job Title

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment.

Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold. Processes customer transactions, operates register equipment, meets front-end performance goals, bags items for customer, and places items in customer cart while following all shrink and safety procedures.