Inside Sales Support; Aftermarket

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role:

The Inside Sales (Aftermarket) Support will be responsible for supporting FRC Wastewater treatment systems after they have been commissioned for operation. You will be responsible for proactively reaching out to customers to ensure they have a stock of spare parts. You will assist customers with ordering spare parts and answering questions about performance or technical issues.

• Call customers with FRC equipment to assist them with ordering spare parts.
• Assemble detailed project specific spare parts list, and provide it to the Project Manager.
• Respond to customer questions regarding spare parts and upgrades.
• Function as entry point for questions from customers and sales representatives regarding technical and performance questions for installations provided by FRC.
• Follow up to confirm customer questions have been answered.
• When required, forward questions to the right person within the organization and ensure adherence to FRC's 24-hour response philosophy.
• Maintain positive relationships with customers, FRC representatives, consultants, engineers and managers through responsive, effective and honest communications.
• Proactively communicate with customers about the need for and functionality of spare parts (Discontinued items, Upgrades, etc.)
• Contact vendors for specific project/non-standard part quotes.
• Generate spare parts quotes for customers.
• Calculate the mark-up of the spare parts, based on the margin schedule.
• Create and process sales orders on purchase orders received for spare parts.
• Organize and process customer's order shipment details.

• Capture and maintain detailed notes related to customer contacts, conversations about spares, warranty issues, and upgrades.
• Prepare a monthly report providing a structured overview of all documented notes and communications concerning spares, warranty matters, and system upgrades.
• Coordinate with QA/Logistics manager and Project Manager(s) to resolve warranty complaints.

• 2-year technical diploma or degree or minimum of 2 years of work experience in a related industrial field (mechanical/manufacturing).
• Preferable experience with shipping.

• Proficient computer skills:
  Microsoft Office, knowledge of an inventory/bookkeeping program, and online freight management (i.e., UPS, Fed Ex).
• A strong customer focus is essential, working with both internal and external customers.
• Fluent English skills, verbally and written.
• Mechanical aptitude.
• Preferable basic mechanical and/or electrical knowledge.
• Highly self-motivated, good organizational and time management skills.
• Excellent written and verbal communication skills with the ability to listen and understand others.
• Team player with strong interpersonal skills, ability to foster strong working relationships.
• Ability to work independently and follow through on work assignments with minimal direction.
• Detail oriented.
• Positive attitude towards change and growth.
• Cultural flexibility and ability to deal with different corporate cultures and those of production plants of FRC’s clients.
• Legally allowed to work in the U.S.

• Complies with QESH policy.
• Complies and participates with SBP (Safety Behavior Program).
• Performs its functions following and understanding the Job Safety Analysis (JSA), is aware of the workplace hazards.
• Avoids and reports unsafe behaviors and unsafe conditions.
• Uses and maintains personal protective equipment.
• Reports accidents and near accidents.
• Complies with environmental and safety rules, policies, work instructions, manuals, etc.
• Understands the impact of these on the environment.
• Participates in activities to safeguard the environment.

• 11 Paid Holidays
• 15 Paid Time Off (PTO) Days
• Medical, dental, vision, life & disability insurance
• 401k with 6% company match
• Employee Assistance Program
• Employee Wellness Program
• Bonus Programs

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.