Bilingual Patient Appointment Coordinator

Description

Women's Imaging Specialists is hiring a full‑time Bilingual Patient Appointment Coordinator for our Cumming, GA, Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density.

• Outpatient, M-F only - Daytime shifts. FREE of weekends, nights, or holidays
• Work/Life balance is real - Beautiful Cumming center designed for patients and staff
• Benefits start day 61 - Medical, dental, vision + PTO | 401k match up to 4% after 6 months
• Make an impact - You’re the first step in early detection. 40-50 patients per day count on you

• Handle high-volume inbound calls - Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams
• Own accurate data entry - Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart
• Coordinate across 18+ sites - Understand custom scheduling requirements for each location and match patients to the right center
• Support Spanish‑speaking patients - Check Spanish voicemail, return calls, and translate for Billing when needed
• Maintain patient flow - Call Worklist/Reschedule/No‑Show patients during downtime to keep sites full and reduce delays in care
• Train new team members - Have new schedulers shadow you for 1‑2 days, then switch roles as they learn

• Required: Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus)
• Required: Exceptional customer service, positive attitude, and genuine love of people
• Required: Detail‑oriented with excellent data entry, typing, and ability to follow step‑by‑step protocols
• Required: Proven attendance/punctuality + ability to work independently in a fast‑paced environment
• Required: Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR
• Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center
• Preferred: Radiology/medical terminology, prior scheduling software, HIPAA knowledge

Type:
Full‑time, in person

Schedule:

Monday‑Friday, daytime shifts | No weekends/holidays/on‑call

Location:

Cumming, GA

Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E‑Verify. Pre‑employment drug screening and background checks required.