OnSite Specialist - Augusta, GA

Work Flexibility:
Field-based
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* Position summary:

**** Education & special trainings:
*** Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
* Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal
** Qualifications & experience:
*** Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
* Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
* The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
* The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support.

Note:

Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
* The ability to provide on-call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on-call services, you must be within 45 minutes driving distance from the account.
* The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
** Physical & mental requirements:
*** Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
* Ability to remain standing and/or walking for an extended period of time.
* Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping,
* Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
* Excellent analytical skills.
* Excellent interpersonal skills.
* Excellent equipment problem-solving skills.
* Excellent time management skills with ability to use independent judgment and critical thinking effectively.
* Must be able to explain and generate detailed guidelines and procedures.
****** Scope of Work Summary (Operating Room Support):
** The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third-party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.
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* Core Responsibilities:

*** Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
* Confirm equipment functionality and image routing prior to each procedure.
* Adjust camera, monitor, and device settings intraoperatively.
* Provide immediate troubleshooting of endoscopy and integration systems.
* Manage post-procedure breakdown and staging of all Stryker equipment.
* Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
* Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
* Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).
*
* Qualifications:

*** Experience in OR technical support or surgical services.
* Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
* Excellent communication and troubleshooting skills.
** Scope of Work Summary (OnSite OR Liaison / Expanded Services Specialist):
** Provides dedicated liaison support between the OR, SPD, and hospital leadership to coordinate service delivery, address emergent needs, and ensure Stryker program alignment with facility goals.
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* Core Responsibilities:

*** Serve as point of contact for all OnSite service issues, escalations, and process improvements.
* Coordinate coverage adjustments, quality reporting, and service exclusions as outlined in the SOW.
* Support da Vinci, Spy-Phi, and other specialty service lines as assigned.
* Lead in-servicing, data integration setup, and clinical collaboration.
* Assist with managing Stryker HUB, iSuite Media, and teleconference configurations.
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* Qualifications:

*** Prior OR or SPD…