IT Service Desk Technician
Job in
Cumming, Forsyth County, Georgia, 30128, USA
Listed on 2026-02-12
Listing for:
Zachary Piper Solutions
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, IT Business Analyst
Job Description & How to Apply Below
Zachary Piper Solutions is seeking an IT Service Desk Technician to work onsite in Brunswick, GA. The IT Service Desk Ticketing System Administrator will administer, configure, and optimize the enterprise ITSM environment, ensuring reliable service desk operations and compliance with federal standards.
Responsibilities of the IT Service Desk Technician include:- Administer and maintain the enterprise IT Service Management (ITSM) system for optimal performance
- Configure ticketing workflows, forms, dashboards, automations, and integrations
- Support Ivanti Service Manager, Ivanti Voice, Ivanti Asset Manager, and Ivanti Change Management modules
- Develop and maintain database schemas ensuring data integrity and quality
- Perform system testing, troubleshooting, and root‑cause analysis for ITSM‑related issues
- Collaborate with cross‑functional teams to translate business requirements into system configurations
- Maintain documentation for system architecture, configuration changes, and SOPs
- 5+ years of hands‑on IT Support experience
- Expertise in Ivanti products (Service Manager, Voice, Asset Manager, Change Management)
- Strong knowledge of database design, schema development, and structured data management
- Experience managing ITSM workflows, integrations, reporting, and automation rules
- Ability to analyze system logs, database relationships, and reporting structures
- Must be able to obtain and maintain a Public Trust clearance
- Salary Range: $100,000 - $120,000 depending on experience
- Comprehensive Benefits:
Cigna Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
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