Partner Success Manager

Please note that the application process will be managed on our partner website, Workday, which will require you to log in or create an account.

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all‑one cyber protection platform. We are looking for a Partner Success Manager to join our mission of protecting the digital world.

As the Partner Success Manager, you will leverage your experience in Account Management with a strong focus on Data Protection and Cyber Security. You will manage a portfolio of service providers using Acronis Cyber Protect Cloud in NAM. Your primary objectives will include driving Annual Recurrent Revenue growth through strategic account planning, fostering adoption of new services, ensuring partner retention, and delivering a best‑in‑class partner experience that distinguishes Acronis in the market.

• Conduct territory analysis and planning for dedicated geographies to identify top potential partners, develop relationships with key decision makers on the partner side and maintain a regularity/frequency of contact with every partner depending on priority
• Align with Acronis Cloud Distributors for joint activities for channel enablement and drive quarter over quarter cloud revenue growth working through assigned partners
• Train new and existing partners with existing and new products, support new partners on a daily basis on business and technology development, and guide them through onboarding and enablement stage equipping with all needed knowledge, resources and tools
• Perform account planning with all managed partners with level of certain details depending on partner’s engagement, loyalty and responsiveness
• Motivate and enable partners to sell Acronis services to existing customer base of the partner, attract new customers to partner and help to retain existing customer to partner
• Drive partner’s satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle
• Drive successful upsell/cross‑sell initiatives with partner to increase new services attach rate
• Engage and orchestrate all needed internal resources to help dedicated partners’ growth, including Presales and Technical support teams
• Profile every managed partner on vendors and tools they sell/use, putting all information into Partner Passport. Every CSP Passport should have not less than 80% fields filled out
• Know partner’s lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, making committed
• Key KPIs:
  Total Revenue from signed partners, churn rate (% of partners leaving the program), number of Acronis services sold through the partner

• 5+ years of sales and marketing experience in the software industry (Channel Sales, Partner Account Manager, Channel development position within a software vendor)
• Fluent English, both written and verbal
• Proven experience in a cyber security company demonstrating a strong understanding of industry practices and protocols is required
• In-depth channel and field sales experience with an understanding of the cloud market business model
• Strong presentation, communication, and planning skills
• Strong internal customer focus with desire to learn all aspects of the business
• High level of discipline, attention to detail, and ability to meet deadlines in a fast‑paced environment while still maintaining a high level of accuracy
• Strong written and verbal communication and interpersonal skills
• Outstanding organizational, problem solving, and multi‑tasking skills
• Collaborative, team‑player with a commitment to succeed and never give up attitude
• Self‑motivated, proactive, and able to work with minimal supervision

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over…