Supervisor, Technology Services

Position Overview

The Technology Services Supervisor provides daily directions and hands‑on support to the Technology Services team. This role ensures the consistent delivery of high‑quality technical services to associates across corporate offices, distribution centers, and field locations. The ideal candidate is dependable, organized, and service‑oriented, capable of guiding team members through daily operations, troubleshooting complex issues, and supporting departmental projects. This position focuses on monitoring workflow, assigning tasks, and maintaining communication between the Technology Services team, business partners, and leadership.

The supervisor fosters a professional, customer‑focused environment and helps improve processes and service levels. The role requires occasional travel to company locations and participation in an on‑call rotation during evenings or weekends.

• Provide daily supervision, direction, and support to Technology Services associates
• Assign and monitor workload, ensuring service requests and incidents are resolved within defined SLAs
• Promote teamwork, accountability, and customer service excellence
• Conduct regular team meetings to discuss updates, challenges, and process improvements
• Provide coaching, feedback, and training to develop team performance and skills
• Assist in maintaining scheduling, time sheets, on‑call assignments, and PTO approvals
• Support communication between the Technology Services team and other departments

• Monitor open incidents and requests, ensuring timely and quality resolutions
• Assist in troubleshooting and resolving hardware, software, and connectivity issues
• Maintain a professional and courteous approach in all customer interactions
• Coordinate with vendors and other IT teams to resolve escalated issues, serving as the primary point of contact, escalating issues when needed
• Support and model customer service best practices to enhance the user experience

• Supports hardware and software rollouts, upgrades, and other technical initiatives
• Help maintain procedural and knowledge documentation for team reference
• Track and report on team metrics, providing updates to the Technology Services Manager
• Support implementation of improvements that enhance efficiency and service quality
• Participate in departmental initiatives, providing input and hands‑on support as needed

• Bachelor’s degree or equivalent technical experience preferred
• Technical certifications or coursework in IT support, networking, or systems preferred

• 5+ years of technical support or related IT experience
• 1+ year in a team leader or supervisory role preferred
• Ability to travel to company locations
• Ability to participate in an on‑call rotation during evenings or weekends

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographical location.

Min-Mid $65,000.00 - $80,000.00

Location Georgia‑Ellabell

Address 447 Logistics Drive, 31308