Operations Support Technician; OST

Position Overview:

You may know us for our extensive menu of delicious food… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014. The Operations Support Technician (OST) is responsible for restaurant-level accounting and human resource functions, requiring attention to detail, the ability to work independently, and confidentiality with sensitive company information.

• Perform daily reconciliation of sales transactions to ensure accuracy and compliance with financial standards.
• Manage cash handling and bank transactions with precision and accountability.
• Reconcile invoices promptly and accurately to maintain vendor relationships and financial integrity.
• Efficiently enter and maintain data in relevant systems to support operational and reporting needs.
• Process new hire information accurately and timely, ensuring compliance with company policies and regulatory requirements.
• Administer benefits effectively, supporting employee understanding and utilization of company‑provided benefits.
• Provide exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.
• Support restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed.
• Maintain records in accordance with company policies and legal requirements, ensuring accurate retention and retrieval as necessary.

• Demonstrated ability as a self‑starter and quick learner, adept at adapting to new tasks and responsibilities.
• Flexible availability to accommodate varying hours and schedules as needed.
• Proficiency in accounting principles, ensuring accurate financial management.
• Comprehensive computer skills with a focus on Microsoft Word, Excel, and Outlook, essential for efficient office operations.
• Upholds strict confidentiality and acts discreetly with sensitive information.
• Proven problem‑solving skills, capable of resolving issues promptly and effectively.
• Exceptional ability to prioritize tasks and manage multiple responsibilities concurrently.
• Outstanding interpersonal skills, fostering productive relationships within a diverse team environment.

• Vacation and sick time
• Medical, Dental & Vision
• 401K with company match
• 25% discount when dining as a guest

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary‑forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third‑party bakery customers.

We are an E‑Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.