Team Leader, Management

Overview

Join the Laundry Revolution nXpress is on a mission to transform the way people experience laundry—and we’re looking for a motivated Team Leader in Houston, TX to help drive that change. As a rapidly growing, tech-forward laundry service, we’re building modern spaces focused on convenience, community, and customer care.

If you’re passionate about leading teams and delivering exceptional service, this is your chance to make an impact in a company that’s shaking up the norm.

As a Team Leader, you’ll be the heartbeat of daily store operations. You’ll guide your team, create an upbeat and efficient atmosphere, and ensure every customer leaves satisfied (and with fresh laundry in hand). This is a hands-on leadership role that combines people skills, operational savvy, and a love for great service.

• Lead and inspire a team to deliver outstanding service
• Manage daily operations to keep the store running smoothly
• Build a strong team culture centered on collaboration and accountability
• Use your leadership experience to coach, develop, and elevate team performance
• Ensure every guest enjoys a consistent, high-quality experience

• A positive, professional, and proactive attitude
• Previous leadership experience—especially in retail, hospitality, or food service
• Strong communication and organizational skills
• A customer-first mindset and a passion for helping others succeed

• Competitive Pay with performance-based bonus opportunities
• Flexible, reliable scheduling that fits your life
• Supportive team culture that values growth and collaboration
• Real opportunities for advancement in a fast-growing startup
• A chance to shape the future of an evolving service industry

At Spin Xpress, we're not just doing laundry—we're building something bigger. If you’re ready to lead with purpose, grow your career, and help reimagine a daily essential, we’d love to hear from you.

Apply today and help lead the future of laundry in Houston.

• Develop and motivate the team to execute the Spin Xpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with Spin Xpress's goals and identify the mission, vision, and values of Spin Xpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with Spin Xpress Policies and Task Lists.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

$16 hourly

Here at Spin Xpress, our mission is to deliver a fun environment and experience while ping our focus on providing an Excellent Customer Service Experience with in our facilities and in our communities – Clean, Bright, and Safe – That’s The Spin Xpress Way!