Senior Manager Services

Join the Team Making Possibilities Happen. If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

This position can be remote but you must live and work in the United States in the Eastern or Central Time Zone.

The Senior Manager, Services is responsible for the development and implementation of ACI products & solutions as contracted by assigned customers. Lead a solution delivery team composed of cross‑functional resources—project managers, solution architects, technical consultants, custom engineers, and quality engineers—through the complete implementation lifecycle, from pre‑sales through transition to production support. Performance is measured by the delivery of customer solutions on schedule, within budget, with expected quality and customer satisfaction.

The Manager will also grow and develop the team by leveraging the Technology Competence Center, Project Management Competency Center, and other ACI training initiatives.

• Act as a transformation leader to drive change, optimization and energize the organization.
• Manage the end‑to‑end customer implementation lifecycle; all engagements must adhere to ACI implementation standards and performance measurements.
• Deliver assigned projects on budget; understand how team performance impacts the company’s financial measurements (e.g., revenue backlog and deferred expense).
• Hire, coach, mentor and develop a multi‑disciplined team across all delivery functions.
• Manage resources and accurately forecast capacity requirements for all team members, proactively mitigating potential constraints or surpluses.
• Provide guidance and leadership to achieve efficient, flawless implementation execution and quality deliverables for all assigned customers.
• Support Sales and the Program Management team in negotiating, administering and closing services and solutions contracts, including approval of professional services bids prior to release by Sales to the Customer.
• Implement intelligent and efficient use of ACI methodologies and project management best practices to achieve consistent repeatable quality service delivery.
• Increase the team’s industry knowledge and use of ACI products to solve business problems in company‑targeted vertical markets.
• Drive collaboration and partnership with cross‑function teams; foster close working relationships with Program Management, Sales and Technology.

• Bachelor’s degree or equivalent experience.
• Five years managing an implementation team delivering complex custom software solutions.
• Management experience required.
• Payments industry knowledge.
• Extensive customer‑facing experience.

• Standard work environment
• Majority of time spent on PC (Phys. Req.)

In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.