Team Lead, Retail
Listed on 2026-06-26
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Retail
Retail Associate/ Customer Service, Retail Sales
Position
Team Lead – Full‑Time, Store 005605 Lens Crafters. Requisition .
Core Responsibilities- Ensure the Lens Crafters team provides unsurpassed Customer Service.
- Proactive and solution‑driven execution with strong product knowledge.
- Assist customers with selections, provide recommendations, and support sales associates.
- Serve as the responsible alternate store key holder.
- When applicable to the lab: custom‑fit glasses, accurately place prescriptions in lenses, collaborate with associates to strengthen knowledge and certification, ensure finished eyewear meets optical standards and customer requirements, maintain a safe work environment, and perform basic operation, cleaning, and ongoing maintenance of lab tools and systems.
- High School diploma or GED.
- Strong optical and retail experience.
- Knowledge of current optical theory and merchandise.
- Strong communicator and listener.
- Strong interpersonal skills.
- Strong basic math skills.
- Sales skills.
- Problem solving ability.
- Familiarity with cash registers, computers, and calculators.
- Leadership and training experience.
- Edging and mounting experience.
- Basic optics knowledge and optical measurement experience.
- State licensure (if applicable) or ABO certification in non‑licensed states.
- Lens Crafters Final Eyewear Inspector certification.
- Lens Crafters Quality, Fitting, and Adjusting Program certification.
- Optical machinery and instrument experience.
- Customer service experience.
- Accu Fit Digital Measurement System certification.
- Knowledge of current store merchandise and lens options.
Compensation is determined by factors such as geography, experience, qualifications, and skill level, and may include a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity StatementWe are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.
Native Americans in the U.S. receive preference in accordance with Tribal Law.
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