Sales Lead - White Black Market

Position Objective

The Sales Lead is responsible for supporting Management in promoting a customer and product‑focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability.

• Establish and communicate clear expectations, holding the store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Perform and oversee basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervise associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers, and utilize weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Maintain knowledge of current sales and promotions, presenting and displaying merchandise in accordance with current promotions and standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develop a high‑performance culture, motivating the sales team to meet assigned sales and productivity goals; meet personal sales goals.
• Train and coach the team to ensure fluency in all aspects of product knowledge online and in store.
• Assist with fulfillment and selling documentation.
• Motivate and inspire the store team, promoting a shared vision while modeling core values.
• Promote an inclusive, collaborative approach to problem solving.
• Communicate with store teams and store management to effectively lead positive change.
• Seek personal developmental opportunities and solicit feedback to build leadership skill set.
• Model, teach, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni‑channel experience.
• Model sales expectations by utilizing various techniques and communicating product knowledge to the customer, recommending merchandise selections or helping to locate or obtain merchandise based on customer needs and desires.
• Build and maintain a solid customer following through clienteling and wardrobe planning.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Maintain consistent client communication through the usage of a customer book, rewards program participation, and customer capture sign‑up.
• Support, implement, and provide follow‑up for all training programs, seminars, etc.
• Assist in the development of store associates; interpret key performance indicator reports and deliver coaching as needed; provide feedback to the store manager for associate performance appraisals and evaluations.
• Drive associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensure that the store team adheres to all employment practices and policies.
• Perform other duties as assigned.

• High school diploma or equivalent.
• One or more years of retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays.

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

3391 The Avenue Forsyth, Chico. FAS, Inc. is an equal‑opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.