Customer Service

Job Title

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise/supplies, identifying shrink and damages, and ensuring a safe work environment. Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing and supporting the company’s mission. Receives and stocks merchandise throughout the facility and organizes and maintains the backroom by following company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.