Retail Sales Associate - 3777

Position Summary

We are seeking entry‑level, full‑time Sales Associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. This role greets, engages, and interacts with customers to process sales, loans, and other transactions. The associate works with a wide variety of products including tools, electronics, firearms (in FFL locations), and general merchandise.

Hourly rate: $14.00 – $17.00 per hour. Employees earn commission based on productivity, with a potential 2%–8% incentive on gross profit. Additional benefits include:

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Best working hours: most stores open 9 AM – 6 PM; many closed on Sundays.
• Earned Wage Access program: available to all employees on the second day of employment.
• Unlimited commission above your hourly base rate.
• Paid vacation: one week after 6 months, another week after 1 year, and two weeks on each anniversary thereafter (adjusted for state/local requirements).
• Paid sick/personal time: 8 hours after 6 months (up to 24 hours after 5 years).
• Employee discounts available from the first day.
• Tuition reimbursement up to $2,000 per year (for full‑time employees who meet requirements).
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in First Cash 401(k) program after 6 months.
• First Cash Pet Insurance program.

• Greets and interacts with all customers, developing rapport to recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Makes the sales floor clean, stocked, and maintains merchandise displays.
• Processes sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items per established policies and regulatory requirements.
• Answers incoming calls according to company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties, as assigned.

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and be firearms certified.
• May assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply. The position offers additional commission incentives for bilingual service.

The commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2%–8% commission based on the gross profit of their personal performance. Applicants receive detailed information during the interview process.

Pay rates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by Net Spend. Signup is required and restrictions apply.

** First Cash 401(k) program is available to employees 21 years of age or older.

*** Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.