CME- Care Coordinator IC

Position Title: IC3 Care Coordinator

Location: Savannah, Georgia

Department: IC3

Position Type: Full Time

Wage: Up to:

Intensive Customized Care Coordination (IC3) is a provider based High Fidelity Wraparound intervention comprised of a team selected by the family/caregiver. The team identifies goals and uses appropriate strategies to reach the goals identified by the family. High fidelity wraparound (HFW) is an ecologically based process building on the collective actions of a team to mobilize resources and talents from a variety of sources to support families in their communities.

In the wraparound process, a team of people are brought together around all the components of a family's life incorporating their history, culture, relationships, and other relevant information to address their challenges and formulate possible solutions.

• Knowledge of agency policies and procedures.
• Ability to coordinate and organize delivery services.
• Ability to monitor youth's progress toward meeting established goals.
• Knowledge of youth's treatment goals.
• Ability to interview youths and/or families using established techniques.
• Ability to develop a youth profile.
• Knowledge of agency confidentiality policies.
• Knowledge of state and federal confidentiality laws and regulations.
• Knowledge of available community resources.
• Ability to make appropriate referrals.
• Knowledge of crisis intervention.
• Ability to develop client service plans to habilitate and rehabilitate clients and assist them in attaining social, educational, and vocational goals.
• Ability to contact health care professionals to obtain additional background information.
• Ability to develop, implement, and facilitate workshops.
• Knowledge of target population.
• Ability to access needed training.
• Knowledge of agency-specific software.
• Knowledge of available databases.
• Ability to prepare reports and case history records.
• Knowledge of eligibility requirements.
• Knowledge of the information needed to complete applications.
• Knowledge of what qualifies as an emergency situation.

Entry qualifications: A high school diploma or GED and two years’ experience in a social services related position OR a Bachelor's degree in a social services related field OR one year at the lower level or position equivalent.

Physical: No lifting of more than 20 pounds.

The care coordinator provides a broad range of case management services to patients/clients/youths and their families. Conducts patient/client/youth intakes, participates in treatment team planning, and performs crisis intervention. Assists in dealing with personal and social problems. May provide behavioral and emotional support to youths and families and/or serve as a liaison for social services. May perform case management duties. Assists individuals in identifying and gaining access to required services and supports, including medical, social, educational, development and other services and supports.

Encourages the use of community resources through referral to appropriate traditional and non‑traditional providers, paid, unpaid and natural supports. Coordinates a set of interrelated activities for identifying, planning, budgeting, documenting, coordinating, securing, and reviewing the delivery and outcome of appropriate services for individuals through a wraparound approach. Care coordinators deliver services and work in partnership with the individual and their family/caregivers/legal guardian to assemble the Child and Family Team (CFT).

Care coordinators provide 3 hours of care coordination per week per individual and have one face‑to‑face meeting per week per individual served.

• Implements and organizes the delivery of specific social services within the community.
• Monitors patient's/client's/youth's progress towards treatment goals.
• Completes patient/client/youth intakes based on interviews with patients/clients/youths, their families, significant others and appropriate community agencies.
• Assists clients in locating and utilizing community resources including legal, medical, financial assistance, and other referral services.
• Provides case management and referral services to clients with emergency situations.
• Coordinates Child Family Team and its members as identified by the family/youth.
• Provides crisis intervention services on a 24/7/365 basis to the youth they serve, including face‑to‑face response when clinically indicated.
• Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client’s overall progress.
• Implements life skills workshops and programs in behavior management, youth services, community and social services.
• Maintains program statistics.
• Prepares intake reports and case history reports.

NOTE:

This position will answer directly to the IC3 wraparound supervisor.