Office Manager

Job :2747

# of Openings:1

Job Title:
Office Supervisor

Job Location: S. Jose, CA

Job Type: Full Time

Your new career awaits you...

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, the office manager should be confident and professional with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

• Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures.
• Patient Reception:Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling:Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeon and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence:Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records:Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Insurance:Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination:Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction:Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures:Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

• High school diploma or equivalent is required.
• 5 or more years of experience as a Office Manager
• 1 or more years of experience leading teams in a medical office setting required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

• Monday to Friday, 8 hour shift
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

• Woking in-office is an essential function to this job.
• Physical requirements include sitting, stooping, turning,…