Customer Service Technician

A globally leading consumer device company headquartered in Cupertino, CA is seeking a Customer Service Technician responsible for test equipment setup, tear down, maintenance, data collection, and logistics. This person ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.

• Responsible for test board and equipment setup, tear down, maintenance, data collection, and logistics.
• Responsibilities will also include maintaining lab standards to keep them safe, clean, and organized.
• Deploy test boards that run automated tests from engineering and troubleshoot issued requests that potentially have test setup issues.
• Collect data for critical metrics for the lab and track progress.
• Perform test equipment inventory, calibration, and maintenance routine.
• Understand and configure electro-mechanical component installations using BOM, drawings, and schematics.
• Perform electro-mechanical repair, troubleshoot wiring, and test modified semi-complex assemblies without supervision on standard projects.
• Perform self-inspection according to the Manufacturing and or internal
• Check equipment for calibration status expired materials, and follow all ESD and other general housekeeping procedures.
• Associate or Bachelor's Degree in a Tech-related Major or 4+ years of equivalent experience in a Lab or customer service in a data center environment or field service technician.
• Ability to solder and rework PCBA components SMT, Through holes, wires, terminal and fine pitch parts.
• Experience with environmental chamber operation and support.
• The ability to occasionally lift 50 lbs of equipment set up on the bench.
• Respond promptly to customer inquiries and acknowledge and resolve customer issues.
• Understanding basic electronics and knowledge of lab equipment (Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.
• Ability to read basic schematic, BOM, and documentation.

Type: Contract

Duration: 7 months with extension